ZEBRA ID Card Printers Troubleshooting
ZXP Series 8

ZXP Series 8
  1. The printer won’t load my cards.
  2. My cards get stuck in the printer. What do I do?
  3. My ribbon keeps breaking.
  4. How do I clean the printer?
  5. How do I clean the laminator?
  6. How do I clean the printhead?

The printer won’t load my cards.

The Printer is unable to feed a card from the card hopper.

  • Verify the card thickness setting is set to the thickness of your cards.
  • Verify the Cleaning roller is properly installed on the Ribbon Cartridge.
  • Check for card slippage. If necessary, run the Printer cleaning routine.
  • Verify that your cards are within the accepted card size range.
  • Verify the cards are not sticking together.

My cards get stuck in the printer. What do I do?

Clear the jam and try the following options:

  • Run a cleaning cycle.
  • Try different cards.
  • Manually clean the rollers.
  • Update the printer driver and firmware to the latest on Zebra’s website.

My ribbon keeps breaking.

Try the following options:

  • Try a different ribbon.
  • Calibrate the ribbon sensor.
  • Update the printer driver and firmware to the latest on Zebra’s website.
  • Try different cards.
  • Verify that you are using the correct power supply.
  • Manually clean the rollers.
  • Lower the dye sub intensity in the print driver.

Note that you can still use a ribbon that broke by taping it back on to the take- up core.

How do I clean the printer?

To clean the rollers:

  1. To initiate the cleaning process:
    1. Press the MENU button on the Operator Control Panel (OCP). The OCP will display the Main Menu.
    2. Scroll through the Main Menu, and select Advanced Settings. The OCP will display the Advanced Settings Menu.
    3. Scroll through the Advanced Settings Menu, and select Clean Printer. The OCP will display the Clean Printer Menu.
  2. To clean the X-Drive Rollers:
    1. Select Clean Side Card Path to run the X-Roller Cleaning Routine.
    2. Use the X-Roller Cleaning Card.
    3. Follow the OCP instructions.
    4. When complete, the OCP will return to the Clean Printer Menu.
  3. To clean the Y-Drive Rollers:
    1. Select Clean Front Card Path to run the Y-Roller Cleaning Routine.
    2. Use the Y-Roller Cleaning Card.
    3. Follow the OCP instructions.
    4. When complete, the OCP will return to the Clean Printer Menu.
  4. To clean the Heated Rollers:
    1. Select Clean Transfer Path to run the Heated Roller Cleaning Routine.
    2. Use the Hot Roller Cleaning Card.
    3. Follow the OCP instructions.
    4. When complete, the OCP will return to the Clean Printer Menu.
    5. Then use the Hot Roller Cleaning Card to clean the Platen;

Exit the Printer Menus by selecting RETURN at each menu level (Clean Printer Menu, Advanced Settings Menu, and Main Menu).


Cleaning the Platen

  1. Open the printer Door.
  2. Remove the Transfer Film.
  3. Manually run the Hot Roller Cleaning Card over the Platen.
  4. Re-install the Transfer Film.
  5. Close the printer Door.

How do I clean the laminator?

Initiate the cleaning process:

  1. Press the MENU button on the Operator Control Panel (OCP). The OCP will display the Main Menu.
  2. Scroll through the Main Menu, and select Advanced Settings. The OCP will display the Advanced Settings Menu.
  3. Scroll through the Advanced Settings Menu, and select Clean Printer. The OCP will display the Clean Printer Menu.


Cleaning the laminator:
The default cleaning interval is once every 5,000 cards.

  1. Select Clean Lam Card Path to run the Laminator Cleaning Routine.
  2. Use the Laminator Cleaning Card in the Laminator Cleaning Kit.
  3. Follow the OCP instructions.
  4. When complete, the OCP will return to the Clean Printer Menu.


Cleaning the laminator Media Feed Rollers:
The default cleaning interval is once every 5,000 cards.

  1. Select Clean Lam Med Rollers to run the Laminator Media Roller Cleaning Routine.
  2. Lift the Laminator Door to its upright position.
  3. Remove the Laminate Cassette(s).
  4. Leave the Laminator Door open
  5. Use the Cleaning Swab in the Laminator Cleaning Kit. Bend the swab to release the cleaning fluid.
  6. Press Next when ready, then press Top.
  7. Clean the top media roller (circled below) by moving swab tip side-to-side as it turns five full revolutions. Only use moderate force.
  8. For the dual-sided laminator only:
    1. Locate the roller (circled below) for the lower cassette.
    2. Use a second Cleaning Swab in the Laminator Cleaning Kit. Bend the swab to release the cleaning fluid.
    3. Press Bottom.
    4. Clean the bottom media roller by moving swab tip side-to-side as it turns five full revolutions. Only use moderate force.
    5. When the operation is complete, press Exit.
  9. Reinstall the Laminate Cassette(s).
  10. Close the Laminator Door.


Cleaning: Heater Assembly Rollers
The default cleaning interval is once every 20,000 cards.

  1. Select Clean Lam Oven to run the Laminator Oven Cleaning Routine.
  2. Observe the OCP, and wait until the laminator temperature goes below 60o.
  3. Lift the Laminator Door to its upright position.
  4. Remove the four thumb screws (circled below) holding the Heater Assembly in place.
  5. Slide the Heater Assembly out of the Laminator (arrow above).
  6. Use the Laminator Hot Roller Cleaning Card (with adhesive) in the Laminator Cleaning Kit.
  7. Prepare the card for use.
  8. Insert the card into the slot (arrow below), adhesive side down.
  9. Pull the card all the way through the Heater Assembly thereby cleaning the heater rollers.
  10. Remove the card from the Heater Assembly.
  11. Turn the card over, adhesive side up; and repeat Step 8, Step 9, and Step 10.
  12. Reinstall the Heater Assembly.
  13. Close the Laminator Door.
  14. Press Exit on the OCP when done.

How do I clean the printhead?

  1. Place the printer power switch in the OFF position.
  2. Open the Door, and remove the print ribbon.
  3. Bend the Cleaning Swab to release the cleaning fluid.
  4. Clean Printhead by moving Cleaning Swab tip side-to-side across the Printhead elements. Only use moderate force. To re-order Cleaning Swabs, see the Media List on the User Documentation and Drivers CD supplied with this printer.
  5. Reinstall the print ribbon, and close the Door.
  6. Place the printer power switch in the ON position.
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