Our team is dedicated to providing you with the best
customer service in the industry.
Whether
you need to check the status of an order, learn more about the Price
Match guarantee or troubleshoot your printer, we are here to help.
When you are having issues with your printer, the first step is to visit our troubleshooting page. All you need to do is select your printer, and you will have access to step-by-step instructions on what how to fix the most common issues with your card printer.
To get started, visit our Troubleshooting page.
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We are unable to accept any return of items that have already been opened unless you have received pre-authorization from us. If accepted, a 20% restocking fee will be deducted from your credit. Please contact your sales representative for more information.
If there is an error on our part related to your order, we will issue a credit for the total amount of your order, including shipping charges.
Any items that you return to us must be in the original manufacturer's packaging. We suggest you keep the packaging (manuals, boxes, cables) for at least 30 days after your purchase.
Our policy is simple: we guarantee the lowest price on the items that we sell. Whether you need a new ID card printer or supplies for your ID system, we will offer you unbeatable deals on hundreds of items.
If you get a lower price from another legit website or retailer, let us know and we will beat it. Simply send us the quote via fax or email, or provide a URL within 7 days of purchase date. We will verify pricing and contact you to make sure that you get the best deal on the items that you need.
At IDSecurityOnline, we strive to offer the best shopping experience for all our customers. Read what our customers say about us and find out why IDSecurityOnline is a reference in superior customer service. Our team works hard every day to offer you tremendous support and make sure that you build a successful ID card program. Your satisfaction is our success!
At IDSecurityOnline.com, accessible from www.IDSecurityOnline.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by IDSecurityOnline.com and how we use it.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in IDSecurityOnline.com. This policy is not applicable to any information collected offline or via channels other than this website. We realize that customers are concerned about how the information they provide online will be used.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We may require your phone number when registering or completing your sale. We do so to contact you in case we need to verify details about your order. Please note that we do not ever sell your phone number information.
You may submit a request to verify the full personal or consumer data we have collected. You may also request the deletion of personal or consumer information we store. Should you decide to remove personal information, please note that you may be unable to access certain sections of IDSecurityOnline.com. You may submit a request for data collected or data deletion to customerservice@idsecurityonline.com.
We may notify you of special offers and/or send you online information that may be of interest to you based on information you had shared with us and your order history at IDSecurityOnline.com. You may opt out of these emails at any time.
You may elect not to receive promotional offers from or through us by opting-out of all future marketing emails at any time by selecting the “Unsubscribe” link at the bottom of all of our emails. You may also request to unsubscribe by emailing us at customerservice@idsecurityonline.com, or you may write to us at IDSecurityOnline.com, 37 West 26th Street 10th Floor – New York, NY 10010.
The information IDSecurityOnline.com collects from you is stored and processed in the United States. If you live in any other area with different laws that are governed by entities outside of the United States, IDSecurityOnline.com will not share or transfer your information to a country or province having different data protection laws as your location.
Orders: IDSecurityOnline.com uses a fully secure order process which requires you to provide contact, billing, and shipping information. This information is transmitted to your credit card company to authorize your purchase. Credit card information is electronically destroyed after processing. We do not store credit card information. Should you decide to withhold the personal information that we request, you may be unable to access sections of IDSecurityOnline.com.
Automatic Information Collected by Us: We will never sell or rent your personal information. When you visit our website, we may collect and store information such as “cookies”. We may collect and analyze the IP address used to connect your computer to the Internet. Your browser allows you to reject cookies and third-party solutions are available to allow you to visit our website without providing this information. While detailed personal information is required for orders on IDSecurityOnline.com, most of our other services (e.g., email or live chat) require minimal information disclosure. Should you decide to withhold the personal information that we request, you may be unable to access sections of IDSecurityOnline.com.
Cookies: IDSecurityOnline.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. Cookies are never used to store sensitive information such as your name, address, password and/or credit card number. If you would like to place an order but object to or are otherwise unable to use cookies, please call us at 800-897-7024 or email sales@idsecurityonline.com.
Children’s Online Policy: Per the Children’s Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. If you are a child under the age of 13, you must ask your parent or guardian to assist you in using IDSecurityOnline.com.
Should you need further information, please feel free to contact us at customerservice@idsecurityonline.com or you may write to us at IDSecurityOnline.com, 37 West 26th Street 10th Floor – New York, NY 10010.
At IDSecurityOnline our commitment to you doesn't end at the sale. We have a knowledgeable support team that is available to assist you. Our security professionals and customer service team provide the best customer support in the industry, and are available to answer your questions.
Most ID printers come with a standard two year warranty from the manufacturer, please see the manufacturers page for more details. Some manufacturers also offer a loaner program while your printer is being repaired. All parts and labor are covered through the warranty programs during the initial warranty period.
IDSecurityOnline offers several extended warranty options for your convenience. With an extended warranty, you can be sure that if your printer needs any repair it will be taken care of. You made a big investment, now make sure that investment is protected for the years to come. Extended warranty plans must be purchased before your manufacturer warranty expires. IDSecurityOnline has available one, two, and three year extended warranties. All parts, service, and labor are included on our extended warranty program. Please contact one of our knowledgeable representatives today to discuss extended warranties.
Manufacturers regularly release software updates as well as driver updates. If you need to update your driver, or download a driver for a new PC please see the manufactures page below. Most all manufacturers also have available manuals and other information to ensure you get the most from your printer.
If you're looking for a driver, manual, or other resources - you can usually find these on the manufacturers page under support or help. Here are links to the most popular manufacturers support page.
IDSecurityOnline offers toll free
support and live chat support for all of your support needs.
Contact one of our knowledgeable
representatives today with your questions at 800-897-7024.
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