Our team is dedicated to providing you with the best
customer service in the industry.
Whether you need to check the status of an order, learn more about the Price Match guarantee or troubleshoot your printer, we are here to help.
When you are having issues with your printer, the first step is to visit our troubleshooting page. All you need to do is select your printer, and you will have access to step-by-step instructions on what how to fix the most common issues with your card printer.
To get started, visit our Troubleshooting page.
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We are unable to accept any return of items that have already been opened unless you have received pre-authorization from us. If accepted, a 20% restocking fee will be deducted from your credit. Please contact your sales representative for more information.
If there is an error on our part related to your order, we will issue a credit for the total amount of your order, including shipping charges.
Any items that you return to us must be in the original manufacturer's packaging. We suggest you keep the packaging (manuals, boxes, cables) for at least 30 days after your purchase.
Our policy is simple: we guarantee the lowest price on the items that we sell. Whether you need a new ID card printer or supplies for your ID system, we will offer you unbeatable deals on hundreds of items.
If you get a lower price from another legit website or retailer, let us know and we will beat it. Simply send us the quote via fax or email, or provide a URL within 7 days of purchase date. We will verify pricing and contact you to make sure that you get the best deal on the items that you need.
At IDSecurityOnline, we strive to offer the best shopping experience for all our customers. Read what our customers say about us and find out why IDSecurityOnline is a reference in superior customer service. Our team works hard every day to offer you tremendous support and make sure that you build a successful ID card program. Your satisfaction is our success!
When you place an order with us, we collect personally identifiable information to process your order to you in an efficient and timely manner.
We receive and may store any information you enter on our websites. For example, we collect information from you when you place an order, create an account, call us with a question, or use any of our services.
From time to time we may extend to you via email special offers from our company and our vendors. This may include newsletters and other email items. If you do not wish to receive these emails you can opt-out of the emails at any time.
Like other websites, we also collect information through cookies. Cookies are used to save relevant information about you on your computer. The information we collect from cookies may include your IP address, browser and device information, referring URLs, and your interactions with our site. By doing this we are creating a more personalized experience for you. We also use this information to aggregate data so that we can better see how our site is being used, where our visitors come from, and etc.
At IDSecurityOnline we are committed to your security. We take very seriously the issue of securing your data on our servers. We use industry standard browser encryption and employ best practices for storing your data on our side. Your connection to us is secured via a SSL certificate while you are placing an order.
Most ID printers come with a standard two year warranty from the manufacturer, please see the manufacturers page for more details. Some manufacturers also offer a loaner program while your printer is being repaired. All parts and labor are covered through the warranty programs during the initial warranty period.
IDSecurityOnline offers several extended warranty options for your convenience. With an extended warranty, you can be sure that if your printer needs any repair it will be taken care of. You made a big investment, now make sure that investment is protected for the years to come. Extended warranty plans must be purchased before your manufacturer warranty expires. IDSecurityOnline has available one, two, and three year extended warranties. All parts, service, and labor are included on our extended warranty program. Please contact one of our knowledgeable representatives today to discuss extended warranties.
Manufacturers regularly release software updates as well as driver updates. If you need to update your driver, or download a driver for a new PC please see the manufactures page below. Most all manufacturers also have available manuals and other information to ensure you get the most from your printer.
If you're looking for a driver, manual, or other resources - you can usually find these on the manufacturers page under support or help. Here are links to the most popular manufacturers support page.
IDSecurityOnline offers toll free
support and live chat support for all of your support needs.
Contact one of our knowledgeable representatives today with your questions at 800-897-7024.