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CUSTOMER SERVICE

Our team is dedicated to providing you with the best customer service in the industry.
Whether you need to check the status of an order, learn more about the Price Match guarantee or troubleshoot your printer, we are here to help.

ID Card Printers Technical Support

When you are having issues with your printer, the first step is to visit our troubleshooting page. All you need to do is select your printer, and you will have access to step-by-step instructions on what how to fix the most common issues with your card printer.

To get started, visit our Troubleshooting page.

Need guidance? Call us 1-800-897-7024 whenever you need it.

Payment Options

Credit cards

For your convenience, we accept all major credit cards: Visa, MasterCard, Amex, Discover and all corporate purchase cards.

Checks

Please mail your check to:
IDSecurityOnline
Attn: Orders
37 West 26th St 10th Floor
New York, NY 10010

Purchase Orders

We accept purchase orders. Please download and complete our credit application. For government and education  there is no need to fill out a credit application.
Just submit the completed form along with your purchase order by email at sales@idsecurityonline.com or by fax at 1-888-239-4912

Wire Transfers

For wire transfer instructions, please call us at 1-800-897-7024. IDSecurityOnline does not charge any wire transfer fee. Click here to download our W-9

For further information, call 1-800-897-7024, chat live with us, or email us at sales@idsecurityonline.com.

Shipping Information

We keep a large inventory of all items in our warehouse in Manhattan, NY, which allows us to process and ship your order very quickly. Most orders ship the same day!
A tracking number will be emailed to you as soon as your order ships. You can also log in to your account to check the status of your order.
Shipping times, methods and costs will vary based on your location.

FREE shipping

IDSecurityOnline offers FREE shipping on all orders over $100 in the United States.

Processing times

Orders placed before 2 p.m. Eastern Standard Time (EST) will be processed the same day. Orders placed on holidays or weekends will begin processing the next business day.
If you place an order after 2 p.m. Eastern Standard Time (EST), it will be processed on the next business day. For rush requests, call us at 1-800-897-7024.
Business days exclude Saturdays, Sundays, and Federal holidays.

Questions?

For more information,
call 1-800-897-7024, chat live with us, or email us at
sales@idsecurityonline.com.

Other shipping options

Expedited shipping options such as 2-day delivery or overnight shipping are also available on most items. Simply choose your preferred option when checking out — shipping costs will vary based on your selection.
Keep in mind that for next-day deliveries, your order must be received before 2 p.m. EST to ship the same day.
We also offer international shipping. Contact us for more details.

Return Policy

Not 100% satisfied with your order? Our knowledgeable customer service team is here to assist you.
Call us at 1-(800)-897-7024 or email us at sales@idsecurityonline.com.

UNOPENED/UNUSED ITEMS

If you wish to return an unopened or unused item, you may do so within 30 days of receipt. Please comply with the following to help us process your return:
  • Item must be unopened, unused and sealed.
  • Please ship your item in its original packaging
  • A 20% restocking fee will be deducted from your credit. Printer ribbons may be exchanged with no restocking fee, provided that you receive pre-authorization. Please contact your sales representative for more information.
  • Software cannot be returned for any reason.

OPENED ITEMS

We are unable to accept any return of items that have already been opened unless you have received pre-authorization from us. If accepted, a 20% restocking fee will be deducted from your credit. Please contact your sales representative for more information.

INCORRECT/MISSING ITEMS

If there is an error on our part related to your order, we will issue a credit for the total amount of your order, including shipping charges.

Any items that you return to us must be in the original manufacturer's packaging. We suggest you keep the packaging (manuals, boxes, cables) for at least 30 days after your purchase.

RETURN PROCEDURE

  1. Contact your sales representative to get your RMA number within 30 days of receipt.
  2. Prepare your shipment carefully: use original packaging and make sure that unopened/unused items are still factory sealed.
  3. Ship all items to IDSecurityOnline:
    IDSecurityOnline
    Attention: RMA #_____________
    37 West 26th Street - 10th Floor
    New York, NY 10010
  4. All items must be shipped back freight prepaid.
  5. Shipment must arrive within 20 business days of issuance of RMA.
  6. IDSecurityOnline will issue a credit to the original account or credit card after inspection of the returned item. No credit will be issued or shipping on the original order.

If you have questions, feel free to call one of our ID experts at 1-800-897-7024 or email sales@idsecurityonline.com.

Price Match Guarantee

Our policy is simple: we guarantee the lowest price on the items that we sell. Whether you need a new ID card printer or supplies for your ID system, we will offer you unbeatable deals on hundreds of items.

If you get a lower price from another legit website or retailer, let us know and we will beat it. Simply send us the quote via fax or email, or provide a URL within 7 days of purchase date. We will verify pricing and contact you to make sure that you get the best deal on the items that you need.

If you have questions, call your sales representative at 1-800-897-7024 to get a quote on the ID card solution that you need.

At IDSecurityOnline, we strive to offer the best shopping experience for all our customers. Read what our customers say about us and find out why IDSecurityOnline is a reference in superior customer service. Our team works hard every day to offer you tremendous support and make sure that you build a successful ID card program. Your satisfaction is our success!

Privacy Policy

At IDSecurityOnline.com, accessible from www.IDSecurityOnline.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by IDSecurityOnline.com and how we use it.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in IDSecurityOnline.com. This policy is not applicable to any information collected offline or via channels other than this website. We realize that customers are concerned about how the information they provide online will be used. 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. 

We may require your phone number when registering or completing your sale. We do so to contact you in case we need to verify details about your order. Please note that we do not ever sell your phone number information.

You may submit a request to verify the full personal or consumer data we have collected. You may also request the deletion of personal or consumer information we store.  Should you decide to remove personal information, please note that you may be unable to access certain sections of IDSecurityOnline.com. You may submit a request for data collected or data deletion to customerservice@idsecurityonline.com.

We may notify you of special offers and/or send you online information that may be of interest to you based on information you had shared with us and your order history at IDSecurityOnline.com. You may opt out of these emails at any time.

You may elect not to receive promotional offers from or through us by opting-out of all future marketing emails at any time by selecting the “Unsubscribe” link at the bottom of all of our emails. You may also request to unsubscribe by emailing us at customerservice@idsecurityonline.com, or you may write to us at IDSecurityOnline.com, 37 West 26th Street 10th Floor – New York, NY 10010.

HOW YOUR INFORMATION IS PROCESSED:

The information IDSecurityOnline.com collects from you is stored and processed in the United States. If you live in any other area with different laws that are governed by entities outside of the United States, IDSecurityOnline.com will not share or transfer your information to a country or province having different data protection laws as your location.

Orders: IDSecurityOnline.com uses a fully secure order process which requires you to provide contact, billing, and shipping information. This information is transmitted to your credit card company to authorize your purchase. Credit card information is electronically destroyed after processing. We do not store credit card information. Should you decide to withhold the personal information that we request, you may be unable to access sections of IDSecurityOnline.com.

Automatic Information Collected by Us: We will never sell or rent your personal information. When you visit our website, we may collect and store information such as “cookies”. We may collect and analyze the IP address used to connect your computer to the Internet. Your browser allows you to reject cookies and third-party solutions are available to allow you to visit our website without providing this information. While detailed personal information is required for orders on IDSecurityOnline.com, most of our other services (e.g., email or live chat) require minimal information disclosure. Should you decide to withhold the personal information that we request, you may be unable to access sections of IDSecurityOnline.com.

Cookies: IDSecurityOnline.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. Cookies are never used to store sensitive information such as your name, address, password and/or credit card number. If you would like to place an order but object to or are otherwise unable to use cookies, please call us at 800-897-7024 or email sales@idsecurityonline.com.

Children’s Online Policy: Per the Children’s Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. If you are a child under the age of 13, you must ask your parent or guardian to assist you in using IDSecurityOnline.com.

Should you need further information, please feel free to contact us at customerservice@idsecurityonline.com or you may write to us at IDSecurityOnline.com, 37 West 26th Street 10th Floor – New York, NY 10010.

Support / Warranty

At IDSecurityOnline our commitment to you doesn't end at the sale.  We have a knowledgeable support team that is available to assist you.  Our security professionals and customer service team provide the best customer support in the industry, and are available to answer your questions.

Manufacturer Warranty

Most ID printers come with a standard two year warranty from the manufacturer, please see the manufacturers page for more details.  Some manufacturers also offer a loaner program while your printer is being repaired.  All parts and labor are covered through the warranty programs during the initial warranty period. 

Extended Warranty

IDSecurityOnline offers several extended warranty options for your convenience.  With an extended warranty, you can be sure that if your printer needs any repair it will be taken care of.  You made a big investment, now make sure that investment is protected for the years to come.  Extended warranty plans must be purchased before your manufacturer warranty expires.  IDSecurityOnline has available one, two, and three year extended warranties.  All parts, service, and labor are included on our extended warranty program.  Please contact one of our knowledgeable representatives today to discuss extended warranties. 

Manufacturer Driver Downloads

Manufacturers regularly release software updates as well as driver updates.  If you need to update your driver, or download a driver for a new PC please see the manufactures page below.  Most all manufacturers also have available manuals and other information to ensure you get the most from your printer.

If you're looking for a driver, manual, or other resources - you can usually find these on the manufacturers page under support or help.  Here are links to the most popular manufacturers support page.


IDSecurityOnline offers toll free support and live chat support for all of your support needs. 
Contact one of our knowledgeable representatives today with your questions at 800-897-7024.

Become a Vendor

IDSecurityOnline takes pride in the symbiotic relationship it has with its vendors. By providing and receiving a constant flow of business, both IDSecurityOnline and its vendors are able to provide high quality solutions while being profitable.
If you are a vendor who is interested in having products featured on idsecurityonline.com, please fill out this application. 

For more information on our "Vendor Partnership Programs," please e-mail our representatives or call at (800) 897-7024
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