At IDSecurityOnline, we service what we sell! If you are experiencing issues with your ID card printer, we will assist you until the problem is completely solved and your ID card program is back on track.
We offer a wide array of tools to help you resume your card production in a timely manner.
When you buy a card printer from us, you partner with an ID expert who will offer you personalized support at all times. We back this promise with a unique program called IDPlus.
Click here to learn more about IDPlus.
When you are having issues with your printer, the first step is to visit our troubleshooting page.
All you need to do is select your printer, and you will have access to step-by-step instructions on what how to fix the most common issues with your card printer.
To get started, visit our Troubleshooting page.
If after troubleshooting your printer, your printer is not functioning properly, you can fill out our Printer repair form to determine if your printer needs to be sent to our certified repair center.
We stock all parts to fix your printer fast and minimize downtime. If your printer is under warranty, you can request a loaner printer at no charge until yours is fully operational at your location.
IDPLUS SUPPORT PROGRAM
WHAT IS IDPlus?
Superior Customer Support on all items
Do you need help with your ID card system? We got you covered for life! Call us at 1-800-897-7024 whenever you need it and get answers for FREE!
Warranty and Non-Warranty Repairs
If your printer is under warranty, we will fix it for FREE! Beyond the warranty period, we will service your printer at the best rates of the market.
Certified Repair Center
IDSecurityOnline is a certified repair center for all major card printer brands. We stock all parts to fix your printer fast and minimize downtime.
If your printer is under warranty, we will send you a loaner printer at no charge until we repair yours and that it is fully operational at your location.
Extended Warranty Programs
Extended warranty contracts of one, two and three years are available at unbeatable prices. All warranty contracts include parts, service, and labor.
HOW CAN I BENEFIT FROM IDPlus?
When you purchase an ID Card printer or photo ID system from us, you automatically qualify for our IDPlus program.
HOW MUCH DOES IDPlus COST?
The program is completely FREE and you get toll-free support, free warranty repairs and unbeatable rates on out-of-warranty repairs.
For full details on the IDPlus program, download our IDPlus brochure.
ID Card Printers Certified Repair Center
Does your card printer need to be repaired? We've got you covered! IDSecurityOnline is a repair center for all major card printer brands. Our technical support team has been trained and certified to fix your machine fast! To get started, please follow these steps:
Fill out the form below and hit 'Submit'. An email notification with an assigned Service Authorization number will be sent to you.
Prepare your shipment: box your printer carefully and include a printout of the email with your Service Authorization number.
Please do not put shipping peanuts in the box with the printer as this may cause further damage to the printer.
Send your package to: IDSecurityOnline; Attention: Technical Support
37 West 26th Street Suite 1001; New York, NY 10010
Any single item purchased on IDSecurityonline.com*
Check your email to get your 5% off promo code.
Not seeing IDSecurityonline emails? Check your junk/spam folder, and check the Social & Promotions tabs if using Gmail. Add email@example.com to your contacts to ensure future delivery.
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No-Hassle Return Policy
Not 100% satisfied with your order? Our
knowledgeable customer service team is here to assist you.
Call us at 800-897-7024
or email us at firstname.lastname@example.org.
To qualify for our Unopened/Unused return policy the product must be factory
sealed and unused.
A 20% restocking fee will be deducted from your credit.
Printer ribbons may be exchanged with no restocking fee, provided you receive
Software cannot be returned for any reason.
We are unable to accept any return of items that
have already been opened unless you have received pre-authorization from
should I do if the order I received is incorrect (missing items or wrong
Products that are returned to us are subject to
a restocking fee of 20%. If your
shipment contains an unwanted item, you may return it within 30 days of
delivery for a refund of the item price minus any applicable restocking fees.
If there is an error on our part related to your
order, we will issue a credit for the total amount of your order, including
Any items that you return to us must be in the
original manufacturer's packaging. We
suggest you keep the packaging (manuals, boxes, cables) for at least 30 days
after your purchase.
Low Price Guarantee
Our policy is
simple: we guarantee the lowest price on the items what we sell. Whether you
need a new ID card printer or supplies for your ID system, we will offer you
unbeatable deals on hundreds of items.
If you get a
lower price from another legit website or retailer, let us know and we will
beat it. Simply send us the quote via fax or email, or provide a URL within 7
days of purchase date. We will verify pricing and contact you to make sure that
you get the best deal on the items that you need.
If you have
questions, call your sales representative at 1-800-897-7024 to get a quote on
the ID card solution that you need.
At ID Security
Online, we strive to offer the best shopping experience for all our customers. Read
what our customers say about us and find out why ID Security Online is a reference in
superior customer service. Our team works hard every day to offer you
tremendous support and make sure that you build a successful ID card program.
Your satisfaction is our success!
FREE shipping on all orders over $100
We keep a large
inventory of all items in our warehouse in Manhattan, NY, which allows us to process
and ship your order very quickly. Most orders ship the same day!
A tracking number
will be emailed to you as soon as your order ships. You can also log in to your
account to check the status of your order.
methods and costs will vary based on your location.
ID Security Online
offers FREE UPS ground shipping on all orders over $100 in the United States.
Other shipping options
shipping options such as 2-day delivery or overnight shipping are also
available on most items. Simply choose your preferred option when checking out
- shipping costs will vary based on your selection.
We also offer
international shipping. Contact us for more details.