Enter User Mode by holding
the Menu button down for 3 seconds.
Press EXE and use the Menu
button to go to “Cleaning”.
Take blank cards out of the
Remove the protective paper
backing from both sides of the cleaning card.
Insert the Cleaning Card into
the feed gate until the card stops.
Press the EXE button to begin
the cleaning process.
Discard the card when cleaning
How do I
clean the printhead?
Press “Ribbon Change” on the
control panel once to lift the print head.
Power off the printer and unplug
the power cord.
Remove the ribbon cartridge.
Using a Phillips screwdriver,
unscrew the retaining bracket.
Press the metal latch to
release the print head and gently slide the print head towards the front of the
Wipe the print head with a
When the print head is dry, put
it back in the printer.
A “Card Jam
Feeder Area” error message popped on the screen. What should I do?
To fix this
issue, follow these easy steps:
Open the card Feeder door and
take all the cards out.
Make sure that the thickness
of the cards is set properly.
Clean the rollers.
Adjust the card gate.
launch a print job, a blank card gets ejected. How do I fix this problem?
Check that the ribbon is not
finished or damaged. Replace it or re-install it if necessary.
The print head may be damaged:
print a test card. If the test card does not print, contact our support team.
cards look pale / the print quality is poor.
Check that your cards are
perfectly clean. Use new cards.
Run a cleaning cycle.
Check that there are no
wrinkles on the ribbon surface.
Clean the print head.
Check that the ribbon is
correctly positioned in the printer.
partial or incorrect printing on my cards.
Check that no area of the
card design to be printed is outside the print margins.
If irregular characters are
printed, check that you are in fact using the USB cable supplied with your
printer. Check the connection between the computer and the printer. Try using
another cable of the same type.
Clean the printer, especially
the cleaning roller.
Check that the cards are
clean. Store your cards in a dust-free environment.
Check that the ribbon is
fitted correctly and that it spools freely.
Any single item purchased on IDSecurityonline.com*
Check your email to get your 5% off promo code.
Not seeing IDSecurityonline emails? Check your junk/spam folder, and check the Social & Promotions tabs if using Gmail. Add firstname.lastname@example.org to your contacts to ensure future delivery.
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No-Hassle Return Policy
Not 100% satisfied with your order? Our
knowledgeable customer service team is here to assist you.
Call us at 800-897-7024
or email us at email@example.com.
To qualify for our Unopened/Unused return policy the product must be factory
sealed and unused.
A 20% restocking fee will be deducted from your credit.
Printer ribbons may be exchanged with no restocking fee, provided you receive
Software cannot be returned for any reason.
We are unable to accept any return of items that
have already been opened unless you have received pre-authorization from
should I do if the order I received is incorrect (missing items or wrong
Products that are returned to us are subject to
a restocking fee of 20%. If your
shipment contains an unwanted item, you may return it within 30 days of
delivery for a refund of the item price minus any applicable restocking fees.
If there is an error on our part related to your
order, we will issue a credit for the total amount of your order, including
Any items that you return to us must be in the
original manufacturer's packaging. We
suggest you keep the packaging (manuals, boxes, cables) for at least 30 days
after your purchase.
Low Price Guarantee
Our policy is
simple: we guarantee the lowest price on the items what we sell. Whether you
need a new ID card printer or supplies for your ID system, we will offer you
unbeatable deals on hundreds of items.
If you get a
lower price from another legit website or retailer, let us know and we will
beat it. Simply send us the quote via fax or email, or provide a URL within 7
days of purchase date. We will verify pricing and contact you to make sure that
you get the best deal on the items that you need.
If you have
questions, call your sales representative at 1-800-897-7024 to get a quote on
the ID card solution that you need.
At ID Security
Online, we strive to offer the best shopping experience for all our customers. Read
what our customers say about us and find out why ID Security Online is a reference in
superior customer service. Our team works hard every day to offer you
tremendous support and make sure that you build a successful ID card program.
Your satisfaction is our success!
FREE shipping on all orders over $100
We keep a large
inventory of all items in our warehouse in Manhattan, NY, which allows us to process
and ship your order very quickly. Most orders ship the same day!
A tracking number
will be emailed to you as soon as your order ships. You can also log in to your
account to check the status of your order.
methods and costs will vary based on your location.
ID Security Online
offers FREE UPS ground shipping on all orders over $100 in the United States.
Other shipping options
shipping options such as 2-day delivery or overnight shipping are also
available on most items. Simply choose your preferred option when checking out
- shipping costs will vary based on your selection.
We also offer
international shipping. Contact us for more details.