HDP5600

FARGO ID Card Printers Troubleshooting
HDP5600

  1. Unable to Feed Card (PC Error Message Nos. 14 and 81)
  2. Calibrate Failed (PC Error Message No. 155, 170)
  3. Calibrate Film (PC Error Message No. 159)
  4. Calibrate Ribbon (PC Error Message No. 128, 170)
  5. Card Feed Stop (PC Error Message No. 137)
  6. Card Jam (PC Error Message No. 82, 112, 200)
  7. Card Jam: Prox (PC Error Message No. 86)
  8. Card Jam: Smart (PC Error Message No. 85)
  9. Card Jam: Trans (PC Error Message No. 83)
  10. Card Not Found (PC Error Message No. 69)
  11. Check Film (PC Error Message No. 244)
  12. Check Laminate 1 (PC Error Message No. 213, 231)
  13. Check Laminate (PC Error Message No. 232)
  14. Clean Printer (PC Error Message No. 71)
  15. Cover is Open (PC Error Message No. 46)
  16. E-Card Startup Error (PC Error Message No. 141)
  17. EEPROM Corrupt (PC Error Message No. 38, 39, 40, 144)
  18. Ejecting Card (PC Error Message No. 72)
  19. Empty Reject Bin (PC Error Message No. 265)
  20. Failed To Initialize (PC Error Message No. 141)
  21. Film Align Error (PC Error Message No. 26, 176)
  22. Film Break/Jam (PC Error Message No. 158)
  23. Film Low (PC Error Message No. 156)
  24. Film Out (PC Error Message No. 156, 157)
  25. Film: Wrong Material (PC Error Message No. 173)
  26. Flipper Jam (PC Error Message No. 74, 199)
  27. Head Loading (PC Error Message No. 111)
  28. Head Resistance (PC Error Message No. 6)
  29. Head Sensor Error (PC Error Message No. 8)
  30. Head Voltage Err (PC Error Message No. 103, 105)
  31. Headlift Error (PC Error Message No. 102, 103, 104, 105)
  32. Heater Error (PC Error Message No. 161)
  33. Invalid Film (PC Error Message No. 94, 95, 96, 164, 165, 166)
  34. Invalid Password (PC Error Message No. 136)
  35. Invalid Ribbon (PC Error Message No. 93)
  36. Job Data Error (PC Error Message No. 106)
  37. Lam 1 Tag Err (PC Error Message No. 259)
  38. Lam 2 Tag Err (PC Error Message No. 260)
  39. Lam Async Error (PC Error Message No. 245)
  40. Lam Card Jam (PC Error Message No. 53, 212, 214, and 215)
  41. Lam Check Card (PC Error Message No. 213)
  42. Lam Com Error (PC Error Message No. 246)
  43. Lam Error (PC Error Message No. 237, 238)
  44. Lam Card Not Ejected (PC Error Message No. 216)
  45. Lam Handler Startup Error (PC Error Message No. 66)
  46. Lam Handler Startup Error (PC Error Message No. 141)
  47. Lam Internal Error (PC Error Message No. 48)
  48. Lam No Film (PC Error Message No. 157)
  49. Lam Timeout (PC Error Message No. 247)
  50. Lam1 Wrong Film (PC Error Message No. 233)
  51. Lam2 Wrong Film (PC Error Message No. 234)
  52. Laminate 1 Bad (PC Error Message No. 259, 261)
  53. Laminate 1 Jam (PC Error Message No. 229)
  54. Laminate 1 Low (PC Error Message No. 239)
  55. Laminate 1 Out (PC Error Message No. 208)
  56. Laminate 2 Bad (PC Error Message No. 260, 262)
  57. Laminate 2 Jam (PC Error Message No. 230)
  58. Laminate 2 Low (PC Error Message No. 240)
  59. Laminate 2 Out (PC Error Message No. 209)
  60. Lm1 Headlift Err (PC Error Message No. 217)
  61. Lm2 Headlift Err (PC Error Message No. 218)
  62. Mag Encoder Paused (PC Error Message No. 143)
  63. Mag Encoder Startup Error (PC Error Message No. 63 and 141)
  64. Mag Verify Error (PC Error Message No. 30)
  65. Multiple Feed (PC Error Message No. 70)
  66. No E-card Encoder (PC Error Message No. 202)
  67. No Film (PC Error Message No. 28)
  68. No Flip Module (PC Error Message No. 201)
  69. No Flip Module (PC Error Message No. 45, 201)
  70. No iCLASS Encoder (PC Error Message No. 177)
  1. No Mag Module (PC Error Message No. 31)
  2. No MIFARE Encoder (PC Error Message No. 203)
  3. No Prox Encoder (PC Error Message No. 32)
  4. No Ribbon (PC Error Message No. 25)
  5. No Smart Encoder (PC Error Message No. 33)
  6. Printing Error (PC Error Message No. 107)
  7. Reboot Required (PC Error Message No. 9, 65, 67, 163)
  8. Reinsert Ribbon (PC Error Message No. 141)
  9. Remove Card (PC Error Message No. 68)
  10. Remove Ribbon (PC Error Message No. 139)
  11. Remove Lam Material (PC Error Message No. 210)
  12. Remove Lam1 Mtl (PC Error Message No. 204)
  13. Remove Lam2 Mtl (PC Error Message No. 205)
  14. Ribbon Break/Jam (PC Error Message No. 99, 108, 109)
  15. Ribbon Low (PC Error Message No. 92)
  16. Ribbon Miscue (PC Error Message No. 97)
  17. Ribbon Out (PC Error Message No. 91, 100, 101)
  18. Ribbon Tension (PC Error Message No. 98)
  19. Ribbon: Wrong Material (PC Error Message No. 93, 122, 172)
  20. System Fault (PC Error Message No. 164)
  21. Unable to Feed (PC Error Message No. 14, 81)
  22. Utility Error (PC Error Message No. 129)
  23. Waiting for Data (PC Error Message No. 147)
  24. Wrong Film (PC Error Message No. 162, 163)
  25. Wrong Ribbon (PC Error Message No. 93)
  26. Wrong Job DPI Menu (PC Error Message No. 590)
  27. Invalid Print Head (PC Error Message No. 591)
  28. General Error
  29. Card Not Found
  30. Cover Open
  31. Unable to Feed Card
  32. Card Jam
  33. Card Jam (Encoder)
  34. Card Jam (Flipper)
  35. Card Jam (Laminator)
  36. Card Eject Error
  37. Flipper Jam
  38. No Flipper
  39. Ribbon RFID Error
  40. Wrong Ribbon Installed
  41. No Ribbon Installed
  42. Ribbon Out
  43. Ribbon Break/Jam
  44. Ribbon Miscue
  45. Ribbon Sensor Error
  46. Invalid Ribbon
  47. Ribbon Error
  48. No Magnetic Encoder Installed
  49. Mag Verify Error
  50. No Mag Strip Present
  51. No Smart Card Encoder
  52. No Prox Card Encoder
  53. Headlift Error
  54. Invalid Password
  55. Laminator (General Error)
  56. Laminator (Check Power)
  57. Laminator (Heater Off)
  58. Laminator (Heater Timed Out)
  59. No Laminator Film Installed
  60. Wrong Laminator Film Installed
  61. Laminator Film Out
  62. Laminator Film Break/Jam
  63. Laminator Film Sensor Error
  64. Remove Laminator Film
  65. Laminator Film Out
  66. Laminator Film is not Installed
  67. Laminator Film Sensor Error
  68. Wrong Laminator Film Installed
  69. Invalid Laminator Film Installed
  70. Laminator Film Error

Unable to Feed Card (PC Error Message Nos. 14 and 81)

The Printer is unable to feed a card from the Card Cartridge.

  • Verify there are cards in the cartridge.
  • Verify cards are not stuck together or jammed, and they are the correct thickness.

Calibrate Failed (PC Error Message No. 155, 170)

Film or Ribbon calibration has failed.

  • Verify the film is installed correctly and there is not a Ribbon installed. If this problem persists, call for technical assistance.

Calibrate Film (PC Error Message No. 159)

Film Sensors need to be calibrated.

  • Select Cancel and then perform the Film calibration procedure.

Calibrate Ribbon (PC Error Message No. 128, 170)

The print Ribbon Sensor is out of calibration.

  • Select Cancel and then perform the Ribbon calibration procedure.

Card Feed Stop (PC Error Message No. 137)

The Front Cover was opened. This caused the card transfer to stop OR the pause button was selected.

  • Press Resume or Cancel.

Card Jam (PC Error Message No. 82, 112, 200)

A card is jammed in the Print Station or card flipping area of the Printer.

  • Clear the jam.

Card Jam: Prox (PC Error Message No. 86)

A card is jammed in the PROX card encoding area of the Printer.

  • Clear the jam.

Card Jam: Smart (PC Error Message No. 85)

A card is jammed in the smart card encoding area of the Printer.

  • Clear the jam.

Card Jam: Trans (PC Error Message No. 83)

Card became jammed in the Printer during transfer.

  • Clear the jam.

Card Not Found (PC Error Message No. 69)

Card cannot be found in the Printer.

  • Verify card not jammed in Printer and select Cancel.

Check Film (PC Error Message No. 244)

The film is not able to move correctly. Check for jams/breaks.

  • Check for obstruction. If the problem persists, call for technical assistance.

Check Laminate 1 (PC Error Message No. 213, 231)

The Laminator was unable to find the mark on the material in Cartridge 1.

  • Make sure there are no obstructions to the Sensor, and recalibrate the Laminator Sensor.

Check Laminate (PC Error Message No. 232)

The Laminator was unable to find the mark on the material in Cartridge 2.

  • Make sure there are no obstructions to the Sensor, and recalibrate the Laminator Sensor.

Clean Printer (PC Error Message No. 71)

For best Printer performance, replace the Cleaning Roller Tape and clean the Printerís Feed Rollers and Printhead at this time.

  • Review the Cleaning Section

Cover is Open (PC Error Message No. 46)

The Cover was left open.

  • Ensure that the Cover is properly closed.

E-Card Startup Error (PC Error Message No. 141)

A problem was detected during Printer start-up.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

EEPROM Corrupt (PC Error Message No. 38, 39, 40, 144)

EEPROM restored with factory default values.

  • If changes were made, then go into the setting values and reset these numbers.

Ejecting Card (PC Error Message No. 72)

The card has been ejected already.

  • Click OK to clear the message. The User might want to know that a card has been sent to the reject bin, or out of the printer, and is either incomplete or posses a security risk if not disposed of properly.

Empty Reject Bin (PC Error Message No. 265)

The reject bin is full.

  • Remove the large number of rejected cards from the reject bin. Click OK to clear the notification message. (Note: In some cases, rejected cards are incomplete or pose a security risk, and should be disposed of properly.)

Failed To Initialize (PC Error Message No. 141)

A problem was detected during Printer start-up.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Film Align Error (PC Error Message No. 26, 176)

The film is not able to move correctly. Check for jams/breaks.

  • Check for obstruction. If the problem persists, call for technical assistance.

Film Break/Jam (PC Error Message No. 158)

The film is not able to move correctly. Check for jams/breaks.

  • Check for obstruction. If the problem persists, call for technical assistance.

Film Low (PC Error Message No. 156)

The HDP film will soon run out.

  • If printing a large number of cards, replace the Film now or monitor the Printer until the Film is gone and install a new Film.

Film Out (PC Error Message No. 156, 157)

The HDP film has run out.

  • Install a new roll of film and press Resume to continue or Cancel to reset.

Film: Wrong Material (PC Error Message No. 173)

The HDP Film is not installed properly or has been damaged.

  • Verify the correct film is installed in the film Cartridge.

Flipper Jam (PC Error Message No. 74, 199)

A card is jammed in the card flipping area of the Printer.

  • Open the Printer's Flipping Module Cover.
  • Clear any cards in the Flipping Module by opening the Printers Cover and using the Forward and/or Back buttons located on the Printerís Front Cover.
  • Ensure that the Flipper Module can rotate freely. Close the Printer's Flipping Module Cover.
  • Select Resume on the Printerís Front Cover to continue printing.
  • To cancel the print, click Cancel Print from the Driver's display dialog.

Head Loading (PC Error Message No. 111)

An unrecoverable error has occurred during printing.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Head Resistance (PC Error Message No. 6)

The EE setting in Driver for head resistance is out of range.

  • Enter a value for head resistance in the EE settings in the Driver.
  • Reset the correct value according to the steps in the Troubleshooting Section.
  • If this problem persists, call for technical assistance.

Head Sensor Error (PC Error Message No. 8)

The Printhead Temperature Sensor is not functioning or is not connected properly. OR The Printhead is not cooling properly.

  • If the problem persists, call for technical assistance.

Head Voltage Err (PC Error Message No. 103, 105)

A hardware fault has prevented setting the correct Printhead vol

  • Reset the Printer and try again.
  • If this problem persists, call for technical assistance.

Headlift Error (PC Error Message No. 102, 103, 104, 105)

This is a problem with the Printhead Lift or Transfer Roller Headlift.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Heater Error (PC Error Message No. 161)

The Transfer Heater Roller is too hot.

  • Reset the Printer and try again.
  • If this problem persists, call for technical assistance.

Invalid Film (PC Error Message No. 94, 95, 96, 164, 165, 166)

An unauthorized film is installed in the Printer.

  • Get the correct Film from your dealer.

Invalid Password (PC Error Message No. 136)

Printing disabled at this time.

  • Press Cancel to abort this print job and then check security settings at host computer.

Invalid Ribbon (PC Error Message No. 93)

An unauthorized Ribbon is installed in the Printer.

  • Get the correct Ribbon from your dealer.

Job Data Error (PC Error Message No. 106)

The print data sent to the Printer is corrupt or has been interrupted.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Lam 1 Tag Err (PC Error Message No. 259)

A RFID read or write error occurred on Cartridge 1.

  • Retry, and if it fails again the material cannot be used.

Lam 2 Tag Err (PC Error Message No. 260)

A RFID read or write error occurred on Cartridge 2.

  • Retry, and if it fails again the material cannot be used.

Lam Async Error (PC Error Message No. 245)

The Printer timed out waiting for communication from the Laminator.

  • Check Lam power/connections and restart the Printer.

Lam Card Jam (PC Error Message No. 53, 212, 214, and 215)

A jam occurred somewhere between the Printer and the Laminator.

  • Open covers and clear the obstruction/jam.

Lam Check Card (PC Error Message No. 213)

A jam occurred inside the Laminator.

  • Open Lam cover and clear the obstruction.

Lam Com Error (PC Error Message No. 246)

There was a communication failure between the Printer and Laminator.

  • Check Lam power/connections and restart the Printer.

Lam Error (PC Error Message No. 237, 238)

A generic unknown error as occurred.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Lam Card Not Ejected (PC Error Message No. 216)

The card is not ejected from the Laminator.

  • The Lamination material is stuck to the card.

Lam Handler Startup Error (PC Error Message No. 66)

A problem was detected during Printer start-up.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Lam Handler Startup Error (PC Error Message No. 141)

After powering up the Printer, the Laminator was detected, but an error occurred which would prevent its use.

  • Check Laminator power and connections and restart the Printer.

Lam Internal Error (PC Error Message No. 48)

A generic unknown error as occurred in the Laminator.

  • Check Laminator power and connections and restart the Printer.

Lam No Film (PC Error Message No. 157)

There is no material loaded in the Laminator.

  • Load Laminator material.

Lam Timeout (PC Error Message No. 247)

The Printer timed out while processing information related to the Laminator.

  • Check Lam power/connections and restart the Printer.

Lam1 Wrong Film (PC Error Message No. 233)

Material in Cartridge 1 of the Laminator does not match the material type specified by the job.

  • Make sure Driver material matches what is actually in the Laminator.

Lam2 Wrong Film (PC Error Message No. 234)

Material in Cartridge 2 of the Laminator does not match the material type specified by the job.

  • Make sure Driver material matches what is actually in the Laminator.

Laminate 1 Bad (PC Error Message No. 259, 261)

The Lamination material in Cartridge 1 is not valid for this Laminator.

  • Install valid material.

Laminate 1 Jam (PC Error Message No. 229)

A Jam occurred with the Laminator material in Cartridge 1.

  • Open Lam cover and clear the obstruction

Laminate 1 Low (PC Error Message No. 239)

The material is getting low in Lamination Cartridge 1.

  • Make sure more is on hand for when it runs out.

Laminate 1 Out (PC Error Message No. 208)

The Laminate in Cartridge 1 has run out.

  • Replace it with a new roll of material.

Laminate 2 Bad (PC Error Message No. 260, 262)

The Lamination material in Cartridge 2 is not valid for this Laminator.

  • Install valid material.

Laminate 2 Jam (PC Error Message No. 230)

A Jam occurred with the Laminator material in Cartridge 2.

  • Open Lam cover and clear the obstruction.

Laminate 2 Low (PC Error Message No. 240)

The material is getting low in Lamination Cartridge 2.

  • Make sure more is on hand for when it runs out.

Laminate 2 Out (PC Error Message No. 209)

The Laminate in Cartridge 2 has run out.

  • Replace it with a new roll of material.

Lm1 Headlift Err (PC Error Message No. 217)

The Laminator failed to move or sense the lower (Lam module 1) head.

  • Check head connections and call for service/repair.

Lm2 Headlift Err (PC Error Message No. 218)

The Laminator failed to move or sense the upper (Lam Module 2) head.

  • Check head connections, call for service/repair.

Mag Encoder Paused (PC Error Message No. 143)

The Magnetic Encoder is in a pause state.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Mag Encoder Startup Error (PC Error Message No. 63 and 141)

A problem was detected during Printer start-up.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Mag Verify Error (PC Error Message No. 30)

Print could not verify MAG write. OR The magnetic stripe was not encoded properly.

  • Check the Cards and click Cancel Print.

Multiple Feed (PC Error Message No. 70)

Multiple cards were fed into the Printer.

  • Remove all cards and try again.

No E-card Encoder (PC Error Message No. 202)

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

  • To cancel, click Cancel Print.

No Film (PC Error Message No. 28)

Film is not installed in the Printer. OR Film RFID tag is bad.

  • Install the Film and press Resume. To cancel the print, press the Cancel Print button or the Cancel button located on the Printer.

No Flip Module (PC Error Message No. 201)

Two-sided job sent to a one-sided Printer.

  • Verify the Printer has flipper capabilities through the LCD Menu.
  • If Flipper capabilities are present, ensure that the Print Both Sides option in the Driver is set correctly.
  • Press Resume on the Printerís Front Cover to continue printing.
  • To cancel the print, press Cancel Print from the Driverís display dialog.

No Flip Module (PC Error Message No. 45, 201)

The desired lamination requires a Flipper Module.

  • Change the Cartridge location of the Lamination material (if it is dual sided), or buy a Flipper Module.

No iCLASS Encoder (PC Error Message No. 177)

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

  • To cancel, click Cancel Print.

No Mag Module (PC Error Message No. 31)

MAG encoding job sent to Printer without a MAG Encoder.

  • You are trying to send encoding data, but the Printer is not configured with this Encoder type.
  • To cancel, click Cancel Print.

No MIFARE Encoder (PC Error Message No. 203)

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

  • To cancel, click Cancel Print.

No Prox Encoder (PC Error Message No. 32)

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

  • To cancel, click Cancel Print.

No Ribbon (PC Error Message No. 25)

No Ribbon is installed in the Printer. OR The Ribbon RFID tag is bad.

  • Install the correct Ribbon and press Resume located o the Printerís LCD display.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

No Smart Encoder (PC Error Message No. 33)

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

  • To cancel, click Cancel Print.

Printing Error (PC Error Message No. 107)

An error was detected during printing.

  • Reset the Printer and try again.
  • If this problem persists, call for technical assistance.

Reboot Required (PC Error Message No. 9, 65, 67, 163)

Unspecified system error detected by the Printer Firmware.

  • Reset the Printer and try again.
  • If this problem persists, call for technical assistance.

Reinsert Ribbon (PC Error Message No. 141)

The Ribbon must be reinserted for proper functioning of the Printer.

  • Reinsert the Ribbon or press Resume.

Remove Card (PC Error Message No. 68)

A card is jammed in the Print Station or card flipping area of the Printer.

  • Clear the jam and press Cancel.

Remove Ribbon (PC Error Message No. 139)

The print Ribbon is not installed properly or has been damaged.

  • Verify the correct Ribbon is installed in the Ribbon Cartridge.
  • Remove it and replace it with the correct Ribbon.

Remove Lam Material (PC Error Message No. 210)

Single Sided Lam job specified but the material is loaded in both Modules.

  • Remove either Lamination Cartridge.

Remove Lam1 Mtl (PC Error Message No. 204)

Single sided lamination on the back side is specified but material is loaded in the Lam 1 Module.

  • Remove Cartridge 1.

Remove Lam2 Mtl (PC Error Message No. 205)

Single sided lamination on the front side is specified but material is loaded in the Lam 2 Module.

  • Remove Cartridge 2.

Ribbon Break/Jam (PC Error Message No. 99, 108, 109)

The Ribbon is not able to find the next panel correctly. Check for jams/breaks.

  • If jammed, clear the jam. If broken, repair by taping the Ribbon back on to the take-up core.
  • Press Resume to continue or Cancel to abort.

Ribbon Low (PC Error Message No. 92)

The print Ribbon will soon run out.

  • If printing a large number of cards, replace the Ribbon now or monitor the Printer until the Ribbon is gone and install a new Ribbon.

Ribbon Miscue (PC Error Message No. 97)

The Ribbon is not able to find the next panel correctly. Check for jams/breaks.

  • If jammed, clear the jam. If broken repair by taping the Ribbon back on to the take-up core.
  • Press Resume to continue or Cancel to abort.

Ribbon Out (PC Error Message No. 91, 100, 101)

The print Ribbon has run out.

  • Install a new Ribbon and press Resume to continue.

Ribbon Tension (PC Error Message No. 98)

The Ribbon tensions may be out of range.

  • Check and adjust the setting through the TOOLBOX under the Advanced Settings tab.
  • If this problem persists, call for technical assistance. Press Resume to continue or Cancel to abort.

Ribbon: Wrong Material (PC Error Message No. 93, 122, 172)

The print Ribbon is not installed properly or has been damaged.

  • Verify the correct Ribbon is installed in the Ribbon Cartridge.

System Fault (PC Error Message No. 164)

Unspecified system error is detected by the Printer Firmware.

  • Reset the Printer and try again.
  • If this problem persists, call for technical assistance.

Unable to Feed (PC Error Message No. 14, 81)

The Printer is unable to feed a card from the Card Cartridge.

  • Verify there are cards in the Card Cartridge.
  • Verify cards are not stuck together or jammed, and they are the correct thickness.

Utility Error (PC Error Message No. 129)

Command resulted in an error.

  • See the Communication Errors section.

Waiting for Data (PC Error Message No. 147)

The Printer has stopped receiving data from the PC.

  • Reset the Printer and try again.
  • If this problem persists, call for technical assistance.

Wrong Film (PC Error Message No. 162, 163)

The print film installed in the Printer does not match the film type selected in the Printer Driver. OR A Self-test job cannot be printed with the print media installed.

  • Replace film in Printer with type specified in the Driver.
  • A reboot is required.

Wrong Ribbon (PC Error Message No. 93)

The print Ribbon installed in the Printer does not match the Ribbon type selected in the Printer Driver. OR A Self-test job cannot be printed with the print media installed.

  • Replace Ribbon in Printer with type specified in the Driver.

Wrong Job DPI Menu (PC Error Message No. 590)

The Print job data does not match the printhead capability (for example, a 600 DPI print job is being sent to a 300 DPI printhead).

  • Verify the printhead resolution through the LCD.
  • Then verify the print.

Invalid Print Head (PC Error Message No. 591)

The printhead configuration setup on the main PCB does not match the installed printhead (for example, a 600 DPI printhead has been installed into a 300 DPI a 600 PDI printhead has been installed into a 300 DPI configured printer).

  • Install the correct resolution printhead into the printer.

General Error

A general Printer error has occurred.

  • Press Cancel on the printer or click Cancel Print.

Card Not Found

The Printer is unable to find the card.

  • Check Printer for a card or other obstruction, remove the card and cancel the print by pressing the Cancel Print button from the Driverís display dialog or the Cancel button, located on the Printer.

Cover Open

The Printer cannot start printing because the Cover is open.

  • Close the Cover to continue printing.

Unable to Feed Card

The Printer is unable to feed a card from the Card Cartridge.

  • Ensure that cards are available and loaded correctly, press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

Card Jam

A Card has become jammed in the Printer.

  • Open the Printer's Front Cover and remove the Print Ribbon and Film Cartridges.
  • Clear any cards in the printer by using the Forward and/or Back Buttons located on the printerís LCD display.
  • Re-insert the Ribbon and close the Printerís Front Cover.
  • Press the Resume button located on the Printer's LCD display to continue printing.
  • To Cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

Card Jam (Encoder)

A Card has become jammed in the Printer's Encoding station.

  • Open the Printerís Front Cover and remove the Print Ribbon.
  • Open the Printer's Flipping Module Cover.
  • Clear any cards in the Encoding Module by using the Forward and/or Back buttons located on the Printer's LCD display.
  • Re-insert the Print Ribbon and close the Printerís Front Cover.
  • Press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog or the Cancel button located on the Printer's LCD display.

Card Jam (Flipper)

A Card has become jammed in the Printer's Flipper Table.

  • Open the Printerís Front Cover and the Flipper Module Cover.
  • Clear any cards in the Flipper Table by using the Forward and/or Back buttons located on the Printer's LCD display.
  • Close the Printerís Front Cover.
  • Press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog or the Cancel button on the Printer's LCD display.

Card Jam (Laminator)

A Card has become jammed in the Printer's Lamination Module.

  • Open the Printer's Moduleís Front Cover and remove the Overlaminates.
  • Clear any cards in the Lamination Module by using the Forward Arrow and/or Back Arrow buttons located on the Printerís LCD display. The Printerís Front Cover must be open for use of the Forward and Back buttons.
  • Re-insert the Overlaminate(s) and close the Lam Moduleís Front Cover.
  • Press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog or the Cancel button on the Printer's LCD display.

Card Eject Error

The Printer is unable to eject a card.

  • Check Printer for a card jam or other obstruction and press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog or the Cancel button located on the Printer's LCD display.

Flipper Jam

The Flipper Table has jammed while either aligning itself or flipping a card.

  • Open the Printer's Flipper Module Cover.
  • Clear any cards in the Flipper Module by using the Forward and/or Back buttons located on the Printerís Front Cover.
  • Ensure that the Flipper Table can rotate freely.
  • Close the Printer's Flipper Module Cover.
  • Press the Resume button on the Printerís Front Cover to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog.

No Flipper

The Printer does not have flipping capabilities.

  • Verify the Printer has flipper capabilities by way of the LCD Menu.
  • If Flipper capabilities are present, ensure that the Print Both Sides option in the driver is set correctly.
  • Press the Resume button on the Printerís Front Cover to continue printing.
  • To cancel the print, press the Cancel Print button from the Driverís display dialog or press the Cancel button located on the Printer's LCD display.

Ribbon RFID Error

The ribbon tag information is corrupted or incorrect.

  • Check that the Ribbon is installed properly. Cancel is the only option.
  • Press the Cancel Print button from the Driverís display dialog, or the Cancel button located on the Printer's LCD display.

Wrong Ribbon Installed

An incorrect ribbon has been installed, or a driver setting is incorrect.

  • Check that the ribbon is correct for the printer and job. Press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driverís display dialog, or the Cancel button located on the Printer's LCD display.

No Ribbon Installed

No Print Ribbon is installed in the Printer.

  • Install the correct Ribbon and press Resume on the LCD display.

Ribbon Out

The Print Ribbon installed in the printer is empty.

  • Install a new Ribbon and press Resume on the LCD display.

Ribbon Break/Jam

A Ribbon break/jam has been detected inside the Printer.

  • The printer has determined that the installed ribbon has either jammed or broken.
  • Open the Printer Cover and remove the Print Ribbon. If ribbon is jammed, remove jam and tighten ribbon.
  • Clear any cards in the printer by using the Forward and/or Back buttons located on the Printer's LCD display.
  • Tape the ends of the Ribbon together and wind any excess onto the Take-up Spool of the Print Ribbon.
  • Re-install the Print Ribbon, close the Printer Cover and press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

Ribbon Miscue

A Ribbon Miscue has been detected inside the Printer.

  • Open the Printerís Cover and remove the Print Ribbon. Check the Ribbon and see if it is broken.
  • If the Print Ribbon is not broken, re-install the Print Ribbon, close the Printerís Cover and press the Resume button on the Printer to continue printing.
  • If the Print Ribbon is broken, tape the ends of the Print Ribbon together and wind any excess onto the Take-up Spool. Re-install the Print Ribbon, close the Printerís Cover and press the Resume button on the Printer to continue printing.
  • To cancel the print, press the Cancel Print button on the Driverís display dialog or the Cancel button on the printer.

Ribbon Sensor Error

The Printer cannot find the next panel on the Print Ribbon.

  • Recalibrate the Ribbon Sensor using the Calibrate Ribbon tab within the Toolbox.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button on the Printer's LCD display.

Invalid Ribbon

An incorrect Print Ribbon has been installed in the Printer. (This is if you are using a SecureMark Ribbon).

  • A non-SecureMark Ribbon is installed in a SecureMark Printer.
  • Replace with the appropriate SecureMark Ribbon and press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.
  • Install a Certified Print Ribbon and press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

Ribbon Error

The Print Ribbon caused a general error.

  • Press the Resume button located on the Printer to continue.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

No Magnetic Encoder Installed

A print job with Magnetic encoding was sent with no Magnetic Encoder installed in the printer.

  • Ensure that no encoding data is being sent with the print job and reprint the card.

Mag Verify Error

The printer is unable to verify encoded data.

  • Check the Cards and click Cancel Print.

No Mag Strip Present

The Printer is unable to find a Magnetic stripe on the card.

  • Check the Cards and click Cancel Print.

No Smart Card Encoder

No Smart Card Encoder is installed in the printer.

  • To cancel, click Cancel Print.

No Prox Card Encoder

No Proximity Card Encoder is installed in the printer.

  • To cancel, click Cancel Print.

Headlift Error

The Headlift Sensor is not detecting movement from the Headlift Cam.

  • Reboot the Printer by cycling power. To cancel, press the Cancel Print button.

Invalid Password

The Password entered is not a valid password.

  • Press OK to enter another password.
  • To cancel, press the Cancel Print button.

Laminator (General Error)

The Laminator has reported a general fault.

  • Press the Resume button located on the Printer to continue.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

Laminator (Check Power)

The Laminator's power is OFF.

  • Ensure that the laminator's power cord is properly connected, cycle power and press the Resume button to continue.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

Laminator (Heater Off)

The Laminator's Heater is OFF.

  • Press the Resume button to continue.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

Laminator (Heater Timed Out)

The Laminator cannot reach the desired operating temperature.

  • Reboot the Printer by cycling power. Check the Laminator settings in the Printer Driver.
  • Click Default located on the Lamination tab of the driver to set the Laminator settings to the factory default.
  • Resend the print job.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

No Laminator Film Installed

No laminator Film is installed in the laminator unit.

  • Ensure that the appropriate Laminator Film is installed.
  • To cancel the print, press the Cancel Print button or the Cancel button located on the Printer.

Wrong Laminator Film Installed

An incorrect laminator film has been installed, or a driver setting is incorrect.

  • Ensure that the appropriate Laminator Film is installed and press the Resume button located on the Printer to continue printing.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

Laminator Film Out

The Film installed in the laminator is empty.

  • Install the Film and press Resume.

Laminator Film Break/Jam

A Film break/jam has been detected inside the Laminator.

  • The printer has determined that one or both overlaminate films have either jammed or broken.
  • Open the Laminator Cover and remove the Laminator Cartridge(s). If overlaminate is jammed, remove jam and tighten the material.
  • Clear any cards in the printer by using the Forward and/or Back buttons located on the Printer's LCD display.
  • Tape the ends of the overlaminate together and wind any excess onto the Take-up Spool of the Overlaminate.
  • Re-install the Laminator Cartridge(s), close the Laminator Cover and press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

Laminator Film Sensor Error

The Laminator cannot find the next panel on the Film.

  • Check that the Film is installed properly and press Resume.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

Remove Laminator Film

To continue, remove the laminator's film.

  • Open the Laminator's Front Cover. Remove the film and close the Laminator's Front Cover.

Laminator Film Out

The film installed in the printer is empty.

  • Install new Film and press the Resume button to continue printing.
  • To cancel the print, press the Cancel Print button or the Cancel button located on the Printer.

Laminator Film is not Installed

No film is installed in the Printer.

  • Install the Film and press Resume.
  • To cancel the print, press the Cancel Print button or the Cancel button located on the Printer.

Laminator Film Sensor Error

The Printer cannot find the next panel on the Print Film.

  • Check that the Print Film is installed properly and press Resume.
  • To cancel the print, press the Cancel Print button or the Cancel button located on the Printer.

Wrong Laminator Film Installed

An incorrect Print Film has been installed, or a driver setting is incorrect.

  • Ensure that the appropriate Print Film is installed and press the Resume button located on the Printer to continue printing.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

Invalid Laminator Film Installed

The Print Film installed does not match the SecureMark configuration of the printer.

  • A non-SecureMark Film is installed in a SecureMark Printer.
  • Replace with the appropriate SecureMark Film and press the Resume button on the Printer to continue printing.
  • To cancel, press the Cancel Print button or the Cancel button on the Printer.

Laminator Film Error

The Print Film caused a general error.

  • Ensure that the appropriate Print Film is installed and press the Resume button located on the Printer to continue printing. To cancel, press the Cancel Print button or the Cancel button.
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