DTC1500

FARGO ID Card Printers Troubleshooting
DTC1500


Unable to Feed (Error # 81)

The printer is unable to feed a card from the input card hopper.

  • Check the following:
    1. Verify the card thickness setting is set to the thickness of your cards.
    2. Verify the cleaning roller is properly installed on the ribbon
    3. cartridge.
    4. Check for card slippage. If necessary, run the printer cleaning
    5. routine.
    6. Verify that your cards are within the accepted card size range.
    7. Verify the cards are not sticking together.
  • Press the Pause button to continue.

Head Move Error (Error # 2)

The printhead lift has malfunctioned. Reset the printer and retry.

  • If this problem persists, call for technical assistance.

Head Sensor Error (Error # 8)

The printhead temperature sensor is not functioning or connected properly. Or, the printhead is not cooling properly.

  • Reset the printer and retry.
  • If the problem persists, call for technical assistance.

Reboot Required (Error # 9)

An unspecified system error has been detected by the printer firmware.

  • Reset the printer and retry.
  • If this problem persists, call for technical assistance.

Ribbon not Installed (Error # 25)

No ribbon is installed in the printer.

  • Install a ribbon and retry

Mag Verify Error (Error # 30)

Magnetic encoding verification failed.

  • Try encoding with a different card.
  • Verify cards have the magnetic stripe.
  • Replace the magnetic encoding module.

No Mag Module (Error # 31)

The printer is not configured with the encoder data type that you are trying to send.

  • Ensure that no encoding data is being sent with the print job and reprint the card.
  • Install a magnetic encoding module.

EEPROM Corrupt, EEPROM Read (Errors ## 38, 39, 40)

EEPROM is restored with factory default values.

  • If changes were made in the Advanced Settings tab in the printer driver, click the Default button to reset these numbers.
  • Reset the printer and retry. If this problem persists, call for technical assistance.

Flipper Jam/ Home Error (Error # 44)

A card has become jammed in the printerís flipper table.

  • The flipper failed to position properly while aligning a card or flipping a card.
  • Clear any cards in the flipper table using the buttons to move the card out. Resume printing.
  • The flipper table should be level when the printer is powered on. If the flipper table is at an angle, open the card output door and manually level it.
  • Then cycle the printer power to reset.
  • Reset the printer and retry. If problem persists, call for technical assistance.

No Flip Module installed (Error # 45)

Request to print on 2nd side of card, but a flipper is not installed.

  • If a flipper module is present, ensure that the Print Both Sides option in the printer driver is set correctly.
  • Install a flipper module.

Reboot Required (Errors ## 64, 65, 66)

Unspecified system error detected by the printer firmware.

  • Reset the printer and try again.
  • If this problem persists, call for technical assistance.

Card in Printer (Error # 68)

A card is jammed in the print station or card flipping area of the printer.

  • Clear the jam and press the Pause button.

Multiple Feed (Error # 70)

Multiple cards were fed into the printer.

  • Verify the card thickness is set to the thickness of your cards, then press the Pause button.
  • Check for card slippage. If necessary, run the printer cleaning routine.
  • Verify the cleaning roller is properly installed on the ribbon cartridge.
  • Verify the cards are not sticking together.

Unable to Feed (Error # 81)

The printer is unable to feed a card from the input card hopper.

  • Check the following:
    1. Verify the card thickness setting is set to the thickness of your cards.
    2. Verify the cleaning roller is properly installed on the ribbon cartridge.
    3. Check for card slippage. If necessary, run the printer cleaning routine.
    4. Verify that your cards are within the perimeters of the accepted card size range.
    5. Verify the cards are not sticking together.
  • Press the Pause button to continue.

Mag Jam (Error # 82)

A card is jammed magnetic station.

  • Clear any cards in the magnetic station using the buttons to move the card out.
  • Press the Pause button to continue.

Ribbon Out (Error # 91)

The print ribbon has run out. Install a new ribbon.

  • Press the Pause button to continue or the ON/OFF button to cancel.

Wrong Ribbon (Error # 93)

The print ribbon installed in the printer does not match the ribbon type selected in the printer driver.

  • Change either the installed print ribbon or the ribbon type selected in the printer driver.
  • Press the Pause button to continue or the ON/OFF button to cancel.

Ribbon Search Error (Error # 97)

The ribbon is not able to find the next panel correctly.

  • Check for jams/breaks.
  • Recalibrate the ribbon sensor.
  • If broken, repair by taping the ribbon back on to the take-up core.
  • Replace the ribbon.
  • Press the Pause button to continue or the ON/OFF button to cancel.

Ribbon Error (Error # 99)

The print ribbon has either broken or jammed.

  • If jammed, clear the jam.
  • If broken, repair by taping the ribbon back on to the take-up core.
  • Press the Pause button to continue or the ON/OFF button to cancel.

Ribbon RFID Error (Error # 100)

There is no ribbon or the ribbon tag information is corrupted or incorrect.

  • Verify the printer driver settings for correct ribbon.
  • Try a new ribbon and continue.
  • Press the ON/OFF button to cancel.

Headlift Error (Errors ## 102, 103, 104, 3)

This is a problem with the printhead lift.

  • Reset the printer and try again.
  • If this problem persists, call for technical assistance.

Job Data Error (Error # 106)

The print data sent to the printer is corrupt or has been interrupted.

  • Check the interface cable.
  • Press the ON/OFF button to cancel this print job and then resend the job.

Printing Error (Error # 107)

An error was detected during printing.

  • Reset the printer and try again.
  • If this problem persists, call for technical assistance.

Ribbon Release Error (Errors ## 109, 113)

The printer cannot locate the next ribbon panel to release the ribbon from the card.

  • Ensure that the ribbon is not stuck to the card.
  • Replace the ribbon.
  • Recalibrate the ribbon sensor.
  • If the ribbon is broken, repair by taping the ribbon back onto the take-up core and manually advance to the next panel.
  • Press the Pause button to continue.

Card Jam/Align error (Error # 110)

A card is jammed in the print station or card flipping area of the printer.

  • Clear the jam. Press the Pause button to continue.

Head Loading (Error # 111)

An unrecoverable error has occurred during printing.

  • Reset the printer and try again. If this problem persists, call for technical assistance.

Card Jam/Align error (Error # 112)

A card is jammed in the print station or card flipping area of the printer.

  • Clear the jam. Press the Pause button to continue.

Calibrate Ribbon (Errors ## 128, 170)

The print ribbon sensor is out of calibration or has failed.

  • Calibrate the ribbon sensor.
  • Check for any material blocking the sensor and try again.

Flipper (Error # 131)

Jam/Home Error

  • A card has become jammed in the printer flipper table.
  • The flipper failed to position properly while aligning a card or flipping a card.
  • Clear any cards in the flipper table, using the buttons to move the card out.
  • Resume printing.
  • Reset the printer and retry. If the problem persists call for technical assistance.

Secure Guard, Print Disabled (Error # 136)

Printing is disabled by SecureGuard until a password is received.

  • Reset the printer and retry.
  • If the problem persists, call for technical assistance.

Please Remove Ribbon (Error # 139)

Ribbon needs to be removed.

  • Reset the printer and retry.
  • If the problem persists, call for technical assistance.

EEPROM Corrupt, EEPROM Read (Error # 144)

EEPROM restored with factory default values.

  • If changes were made in the Advanced Setting tab in the printer driver, click the Default button to reset these numbers.
  • Reset the printer and try again. If this problem persists, call for technical assistance.

Encoder not installed (Error #202)

You are trying to send encoding data, but the printer is not configured with this encoder type.

  • iCLASS, Prox, MIFARE, SmartCard
  • Ensure that no encoding data is being sent with the print job and reprint the card.
  • Install an encoding module.
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