You are trying to print your badges
but your ribbon keeps breaking. The good news is that this issue can easily be
The first step is to clean your card printer. Follow the
recommendations of your card printer manufacturer to clean printer and
printhead. Dust and debris can damage your printer and considerably impact
Then, check the design of your cards. A common mistake is to create
full-bleed designs and try to print over the edge of the card. Direct-to-card
printers are built to print close to the edge. Thatís why your ribbon will
break if you are trying to print over the edge.
If you absolutely need to print
full-bleed badges, look into retransfer printers.
Also, recalibrate the ribbon sensors. Check the recommendations of your
card printer manufacturer and follow all steps. Calibrating the sensors will
ensure optimal use of your printer and ribbon.
Finally, verify your print settings. If you adjust the intensity and
contrast of your cards, make sure that they are not too high. If you do so, the
heat needed to apply these settings will break your ribbon. Always change the
default settings gradually until satisfied.
Also, here is a great tip to keep
in mind: if you ribbon breaks, donít throw it away. Just tape it back together,
roll it forward and start printing again. It is that easy!
If you have questions, feel free to call us at 1-800-897-7024 to talk to
an ID expert.
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No-Hassle Return Policy
Not 100% satisfied with your order? Our
knowledgeable customer service team is here to assist you.
Call us at 1-(800)-897-7024
or email us at [email protected].
To qualify for our Unopened/Unused return policy the product must be factory
sealed and unused.
A 20% restocking fee will be deducted from your credit.
Printer ribbons may be exchanged with no restocking fee, provided you receive
Software cannot be returned for any reason.
We are unable to accept any return of items that
have already been opened unless you have received pre-authorization from
should I do if the order I received is incorrect (missing items or wrong
Products that are returned to us are subject to
a restocking fee of 20%. If your
shipment contains an unwanted item, you may return it within 30 days of
delivery for a refund of the item price minus any applicable restocking fees.
If there is an error on our part related to your
order, we will issue a credit for the total amount of your order, including
Any items that you return to us must be in the
original manufacturer's packaging. We
suggest you keep the packaging (manuals, boxes, cables) for at least 30 days
after your purchase.
Low Price Guarantee
Our policy is
simple: we guarantee the lowest price on the items what we sell. Whether you
need a new ID card printer or supplies for your ID system, we will offer you
unbeatable deals on hundreds of items.
If you get a
lower price from another legit website or retailer, let us know and we will
beat it. Simply send us the quote via fax or email, or provide a URL within 7
days of purchase date. We will verify pricing and contact you to make sure that
you get the best deal on the items that you need.
If you have
questions, call your sales representative at 1-800-897-7024 to get a quote on
the ID card solution that you need.
At ID Security
Online, we strive to offer the best shopping experience for all our customers. Read
what our customers say about us and find out why ID Security Online is a reference in
superior customer service. Our team works hard every day to offer you
tremendous support and make sure that you build a successful ID card program.
Your satisfaction is our success!
FREE shipping on all orders over $50
We keep a large
inventory of all items in our warehouse in Manhattan, NY, which allows us to process
and ship your order very quickly. Most orders ship the same day!
A tracking number
will be emailed to you as soon as your order ships. You can also log in to your
account to check the status of your order.
methods and costs will vary based on your location.
ID Security Online
offers FREE UPS ground shipping on all orders over $50 in the United States.
Other shipping options
shipping options such as 2-day delivery or overnight shipping are also
available on most items. Simply choose your preferred option when checking out
- shipping costs will vary based on your selection.
We also offer
international shipping. Contact us for more details.