Support / Warranty

At IDSecurityOnline our commitment to you doesn't end at the sale.  We have a knowledgeable support team that is available to assist you.  Our security professionals and customer service team provide the best customer support in the industry, and are available to answer your questions.

Manufacturer Warranty

Most ID printers come with a standard two year warranty from the manufacturer, please see the manufacturers page for more details.  Some manufacturers also offer a loaner program while your printer is being repaired.  All parts and labor are covered through the warranty programs during the initial warranty period. 

Extended Warranty

IDSecurityOnline offers several extended warranty options for your convenience.  With an extended warranty, you can be sure that if your printer needs any repair it will be taken care of.  You made a big investment, now make sure that investment is protected for the years to come.  Extended warranty plans must be purchased before your manufacturer warranty expires.  IDSecurityOnline has available one, two, and three year extended warranties.  All parts, service, and labor are included on our extended warranty program.  Please contact one of our knowledgeable representatives today to discuss extended warranties. 

Manufacturer Driver Downloads

Manufacturers regularly release software updates as well as driver updates.  If you need to update your driver, or download a driver for a new PC please see the manufactures page below.  Most all manufacturers also have available manuals and other information to ensure you get the most from your printer.

If you're looking for a driver, manual, or other resources - you can usually find these on the manufacturers page under support or help.  Here are links to the most popular manufacturers support page.

• Fargo   http://www.hidglobal.com/driverDownloads.php
• Evolis http://www.evolis.com/eng/Drivers-Support/Product-support
• Zebra  http://www.zebra.com/id/zebra/na/en/index/drivers_downloads.html
• Magicard  http://www.ultramagicard.com/technical-support/
• Datacard  http://www.datacard.com/support-and-drivers
• Nisca http://www.teamnisca.com/secure/logreg.php?noLogin=1#

IDSecurityOnline offers toll free support and live chat support for all of your support needs. 
Contact one of our knowledgeable representatives today with your questions at 800-897-7024.