IDSecurityOnline https://www.idsecurityonline.com/articles/ en-us Copyright 2008 - 2026 IDSecurityOnline Idsecurityonline.com Blog sales@idsecurityonline.com IDSecurityOnline articles 10 The Key to Connecting People and Driving Events https://www.idsecurityonline.com/the-key-to-connecting-people-and-driving-events.htm -1the-key-to-connecting-people-and-driving-events Thu, 13 Nov 2025 00:00:00 -0400 Case Studies Convention Data Services switches to Epson ColorWorks on-demand color label printers to create high-quality tradeshow badges onsite

Organizing and executing a successful conference, exhibit, tradeshow, or industry event requires many months of meticulous planning and careful execution.

Opening day at large events entails tens of thousands of attendees arriving at the venue to complete registration, pick up badges and enter the event.

In an environment with so many people, much anticipation and such great movement, there is enormous pressure to ensure all goes smoothly.

Today, technology and data are the backbone of any event – from planning to registration to post-event analytics. While careful planning and execution are critical to ensure success, any technological hiccup could disrupt an entire event. This is why it is critical that event management organizations invest in and use technology they can rely on.

One vital aspect of any event is attendee badges, which grant access to events, serve as an instant introduction, communicate who a person is and where they work, and can provide actionable data.

According to the Chief Operating Officer (COO) of Convention Data Services (CDS), Dave Wuethrich, “Printing a badge is one of the first steps onsite for attendees, but it is also one of the most crucial aspects of any event as it’s what is used to attract, engage and understand attendees from lead generation through retrospective data.”

He mentions, “A badge is what grants people access and it’s also what drives most of the data. With our system, it is what exhibitors scan to collect data from attendees to build and generate leads and relationships during and after the show.”

Badges, the Backbone of Any Event

CDS, a Freeman Company, is a trusted event registration, business intelligence and lead management partner servicing top show organizers worldwide. The business focuses on registration, lead retrieval and data analytics. While registration provides the data foundation for all of Convention Data Services’ products, it is only the starting point of its comprehensive event management solutions. A badge is a critical component of the services that CDS offers.

As part of its event registration offerings, CDS supplies some of the nation’s largest events with badge printing services. It prints over three million badges annually, with the largest show requiring nearly 130,000 badges.

Most badges, at minimum, have identifiable information, such as name and company, a QR or barcode, and an “explosion” for visual identification – typically in the form of a solid color or icon that identifies someone as a specific type of attendee or from a specific sector of an industry.

“What we have heard over the past few years is that people prefer physical badges to digital badges because it’s easier to identify people for networking and engage in conversations,” said Marketing Communications Manager at CDS, Melissa Nazario.

Building a Next-Generation Technology Suite of Flexible Products

In a review of its badge printing offerings to ensure services are the most effective and streamlined, the CDS team uncovered it would be most beneficial, less time-consuming and more cost-effective to shift to a standardized badge printing process for every event. Previously, they used two different solutions for badge printing – either a color laser printer on blank badge stock, printing the full badge on-demand, or thermal printers in tandem with pre-printed artwork on badges.

“We typically work over 300 events a year and for each event, had to figure out which printers need to be at each show along with the corresponding materials like toner and media,” noted Wuethrich. “Our software would have to duplicate efforts and was inefficient for our logistics team.”

He continued, “Plus, some view a badge as a souvenir – organizations want their badges personalized to include specific artwork or graphics and meet branding requirements. To do this, we used to work with a print shop with a turnaround time of anywhere from two to 12 weeks. This means we would need all assets from organizations well in advance of the event to allow enough time for printing and shipping to the event.”

After being introduced to the Epson ColorWorks CW-C4000 on-demand color inkjet label printer, the CDS team decided to evaluate the ColorWorks printer to consider streamlining and standardizing badge printing offerings, increasing efficiencies with logistics and onsite support, and adding flexibility.

In demanding environments where things shift on the fly, organizations demand dynamic label printing solutions to help maximize the mobility and efficiency of operations. The Epson ColorWorks CW-C4000 is a compact, on-demand color label printer designed for businesses that require high-resolution image quality, durable color labels and seamless integration with workflow.
“We don't have an option for a printer not to work,” said Wuethrich. “We won't be in business if our printers do not work onsite, when they are needed, without issue. Reliability is critical.”

In addition to having a reliable onsite printer, print quality and print speed were also important considering factors in the team’s evaluation and validation process. Lastly, the printers needed to be durable and rugged. CDS ships its printers to at least two locations nationwide each month. The printers needed to withstand the not-so-fragile conditions of cross-country freight handling, shipping and exposure.
“The ColorWorks checked all the boxes,” said Wuethrich. “In the validation process and in the field, they have proven to be reliable, can quickly produce high-quality color badges and withstand tough handling conditions.”

Show Floor Success

Wuethrich mentioned that CDS had two specific goals for updating its badge offerings. One was standardization – to have a single badge printing solution that was capable of printing color badges on-demand, while simultaneously simplifying its inventory management, planning and logistics for badge printing equipment and materials.
“Now, all the team must do is allocate the number of printers needed,” said Wuethrich. There’s no more figuring out what type of printer is needed for each event along with allocating and organizing shipping for what type of materials are needed for those specific printers. We have centralized and focused our badge printing.”

]]> IDSecurityOnline.com Expands its Line of Proximity Cards & Offers New Premium Version https://www.idsecurityonline.com/idsecurityonline-expands-its-line-of-proximity-cards-offers-new-premium-version.htm -1IDSecurityOnline-Expands-its-Line-of-Proximity-Cards-Offers-New-Premium-Version Wed, 08 Nov 2023 00:00:00 -0400 IDSecurityOnline In The Press New York, NY – November 7, 2023 – IDSecurityOnline.com, a leading provider of ID card printers and photo ID systems, today announced that the company has added a new line of premium proximity cards to its offering of access cards. These new proximity cards have an extra smooth card surface and can be personalized with black text and shipped within two business days. IDSecurityOnline.com programs all QuickShip proximity cards onsite, making it the fastest way for customers to receive their programmed cards.

The QuickShip line of products includes printable cards, fobs and clamshell cards. IDSecurityOnline.com offers proximity cards with and without magnetic stripes and also carries cards in PVC and composite PVC/PET construction. The company’s standard proximity cards SKU: QS-1386 comes with “IDSecurityOnline.com” printed on the bottom left corner. With this new premium version card, SKU: QS-1386-P, customers can now replace this with their own text. An organization’s name can be added for personalization with a maximum of 35 characters. Proximity card technology helps keep people safe and secure by offering an easy way to identify people. It offers photo identification on a single access control card that can conveniently fit into a purse or wallet.

“We are very excited to introduce this new line of premium proximity cards that offers our customers a superior solution to help keep people safe and secure in any environment.” States Andrew Schonzeit, President at IDSecurityOnline.com. “The feedback from our clients was clear: they want durable, professional and sturdy cards for all their access control needs. We are committed to helping customers improve safety by bringing them the latest in ID card technology.”

For more information on these premium proximity cards, visit www.IDSecurityOnline.com.

About IDSecurityOnline.com:

IDSecurityOnline.com is a leading provider of ID card solutions and is a one-stop provider of ID Card Printers, Photo ID Systems, ID Card Software, Card Printer Supplies and Badge Accessories.

Whether you need ID cards, Proximity cards, or a brand-new ID card printer, IDSecurityOnline will meet your requirements with the perfect solution. The company offers an extensive line of card printers, ID systems, supplies and accessories. These systems resist tampering with advanced features like holographic images, ghosted images, biometric data, and smart card technology. For more information, visit www.IDSecurityOnline.com.

PR Contact:
Monique Merhige, President
Infusion Direct Marketing, Inc.
monique@infusiondirect.com
772-380-4845

]]> About Matica ID Card Printers https://www.idsecurityonline.com/about-matica-id-card-printers.htm -1about-matica-id-card-printers Wed, 20 Sep 2023 00:00:00 -0400 Choosing ID Card Printers One of Matica’s strengths is their product offering. From single-side printers to centralized issuance systems and mailers, Matica has the perfect solution for all your card printing needs. All products are designed with security and reliability in mind, to ensure safe and secure access to essential information. Whether you need a direct-to-card (DTC) printer or a retransfer printing system, Matica has it all. 

Direct-to-card printer models offer superior print quality and a complete line of encoding, lamination and communication options. Retransfer models are provided with various optional modules such as bend remedy, flipper, and encoding modules. And allow for higher security against counterfeit, as well as the possibility to offer and regulate access. Depending on your demands, it all can be integrated within one PVC ID card printer.

]]> How to take care of your blank pvc cards https://www.idsecurityonline.com/how-to-take-care-of-your-blank-pvc-cards.htm -1how-to-take-care-of-your-blank-pvc-cards Wed, 20 Sep 2023 00:00:00 -0400

To make sure that you get the best out of your blank PVC cards, follow these steps:

  • Store your packs of cards in a clean, dust-free environment. Keep your cards in a temperature controlled area to avoid extreme heat or cold.
  • Unpack your cards only when you are ready to use them. Do not use a sharp object to open the shrink wrapping to avoid scratches on your cards.
  • Hold your cards by the edges. Do not touch the card surface as oils from your hands will transfer to the cards and reflect on the printed cards.
  • Fan your blank PVC cards before using them. Fanning will reduce static and help prevent the cards from sticking together.
  • If you drop a card, throw it away. Trying to clean it might only result in added damage to the card.
  • Clean your printer regularly: cleaning your printer, rollers, and printhead will reduce the risk of contamination by dust and dirt. Follow the cleaning recommendations of your card printer manufacturer.

Remembering these simple tips will help you print high-quality cards and protect your ID card printer.

If you have questions, feel free to give us a call! Our experts are here to help. Call our toll-free support line at 1-800-897-7024, chat with us or email us whenever you need it.


]]> Why Non-Expiring Visitor Badges Are Beneficial For Your Business https://www.idsecurityonline.com/non-expiring-visitor-badges-beneficial.htm -1non-expiring-visitor-badges-beneficial Wed, 20 Sep 2023 00:00:00 -0400 Visitor Management Guide

They’re effective yet cheap and easy to implement.

Visitor badges that do not expire are a versatile option. They are easy to customize and use, whether you choose to go for a single-use or reusable option.

A Helpful Addition for Security

Non-expiring visitor badges allow your security staff to spot trespassers quickly. Also, where visitors have access, and how long they have permission to be in the building. That will protect the sensitive information that you have stored on site.

Increase Staff Safety

Implementing a visitor badge program will increase overall staff safety. Regular staff members can easily see if an individual is permitted to be on the premises. For example,  if someone looks suspicious, staff can quickly tell if they currently have permission to be on site.

Give Your Staff Confidence

Visitor badges establish a sense of confidence in your staff. For example, if someone is wearing a thermal-printable clip-on badge, their details, including name, title, and who they represent, are visible. That allows for seamless relationship building amongst employees and visitors, an essential addition to any business!

You can make your visitor passes as specific or vague as you wish. It is a good idea to have a minimum of the name of the visitor on the badge. That will allow them to be easily identified by security staff at all times.

The information included on a non-expiring visitor badge

  • Name of the visitor
  • Date of their visit
  • Issue and expiry date
  • Visitors company name
  • Type of visitor

Improve Branding Through Customization

Non-expiring visitor badges increase the professionalism of your company. They improve branding, as you can customize the badge to suit your company, for example, by printing your logo on to your thermal-printable badges if that is your preference.

To summarize, there are many benefits of non-expiring visitor badges.
The most prominent being:

  • Increasing security for your staff and everyone on site
  • Opportunity for reusable badges
  • Adding to the professionalism of your company
  • Making it easy to see when a visitor has permission to be onsite
  • Making it easy to spot when someone is trespassing
  • Encouraging relationships between staff and visitors

Implementing the use of non-expiring visitor badges is a surefire way to achieve safety and confidence for your staff. They are easy to use and come in many different forms that you can pick from depending on your requirements. 

]]> The Easiest Way to Improve Security - Implementing a Sign-In Book https://www.idsecurityonline.com/easiest-way-improve-security-sign-in-book.htm -1easiest-way-improve-security-sign-in-book Wed, 20 Sep 2023 00:00:00 -0400 Visitor Management Guide

Track Visitors Accurately

Sign-in books act as accurate documentation in case of a crime, as you will know who was on site when it took place. That will be helpful for internal security and any law enforcement officials when attempting to trace individuals.

Make a Good First Impression on Visitors

A high-quality sign-in book will increase professionalism within your business. It is an excellent first impression on visitors and ensures they know that their safety is your top priority.

A Safer Working Environment

A significant benefit of implementing a sign-in book is that it also allows for a much safer working environment. If there is an emergency, you can quickly see who was in the building at the time. If there is a need for evacuation, you can determine if everyone has made their way out of the building.

Sign-in books compile a range of information

  • Name of the visitor or staff member
  • The date they are on the premises
  • Time in and out
  • Reason for visiting
  • Vehicle details

We also provide sign-in books that double up as badges for visitors. They enter their information, then tear off an adhesive sticker to use as a badge. Then, you have a record of their details for you to keep, compiled in one place for all of your visitors.

Sign-in books are useful for many reasons. They are one of the cheapest, quickest, and easiest ways to improve your establishment's safety and security.

]]> Improve Security and Cut Costs with Expiring Visitor Badges https://www.idsecurityonline.com/improve-security-cut-costs-expiring-visitor-badges.htm -1improve-security-cut-costs-expiring-visitor-badges Wed, 20 Sep 2023 00:00:00 -0400 Visitor Management Guide

How do they work?

Expiring visitor badges develop a visual indicator after a certain amount of time. That allows you to check access permission instantly. For example, if a visitor is coming to your establishment for a morning meeting, you can give them an expiring visitor badge that has a half-day expiration. That will ensure they are only staying on-site for as long as is necessary.

Spot Trespassers Easily

The technology works by causing the badge to change color or a spot or pattern to develop when access rights have expired. Typically, a red color appears, often displaying a large "VOID" lettering. The color develops over time.

You are then able to see when someone is nearing the end of their allocated time. That feature will also deter previous visitors from attempting to regain access to the premises. The easy to see pattern or markings acts as a deterrent, as they would be immediately detected.

The Benefits of using expiring visitor badges

  • The change of color prevents reuse of the badge
  • They show you if a visitor has adequately signed in
  • A simple visual aid in determining someone's access
  • An affordable way to track visitors
  • Streamline your security processes through using technology

Save Money on Staffing

Expiring visitor badges don't need any special training to use. They are easy to activate, maintain, and manage. The badges take on the job of another human being. You can, therefore, save on staffing costs due to visitors being conveniently tracked. The passes are single-use, meaning you can dispose of them at the end of the day.

We offer a range of visitor badges. Choose from differing expiration times, including half-day, one day, and one week.

Expiring visitor badges come in a large number of formats

  • Cards for lanyards
  • Adhesive badges
  • Printable badges
  • School visitor badges

Visitor badges that expire are one of the optimal ways to improve the security of your business. By merely looking at someone, you can tell if they have authorized access or not. It is a perfect way to identify visitors and is incredibly simple to implement.

]]> Photo ID Systems Questions and Answers https://www.idsecurityonline.com/photo-id-system-guide-qa.htm -1photo-id-system-guide-qa Wed, 20 Sep 2023 00:00:00 -0400 Q: How do I decide between Single & Dual-Sided ID Card solutions?

A: It really boils down to deciding whether or not you want anything printed on the back of the ID. If they answer is no, then single-side will always have you covered. However, if you are a large organization and you want both sides printed, then the lost efficiency of flipping the card over during each print is often two much. In that case, go with a dual-sided printer 10 times out of 10.

Q: Do I have to purchase a separate laminator to secure my cards?

A: You can if you want to, but why would you? We offer comprehensive photo ID solutions that included a built-in lamination function and some printers can even laminate both sides in one pass.

Q: What security features do you recommend for our organization?

A: Added security brings so much value to an organization that we almost always recommend it. Simply adding the lamination feature will enable you to add a holographic overlay that makes the card extremely difficult to tamper with or counterfeit.

Q: What else do I need to know before purchasing an ID card solution?

A: Once you’ve decided on the type of print quality and security features you want, you’ll still want to ask yourself how much printing you will need to complete each month. Some printers work better for heavy use industries and our ID experts can help match you with the right printer that can keep up with the workload.

Q: I’m still confused and have no idea what to order?

A: No worries, we’ve got elite customer service agents who live just for such moments. Just give us a call or start an online chat and we’ll walk you through the entire process by examining your organization and delivering the right solution. 

 
]]> Photo ID Systems Guide https://www.idsecurityonline.com/photo-id-system-guide.htm -1photo-id-system-guide Wed, 20 Sep 2023 00:00:00 -0400

How to Create Your Perfect Photo ID Bundle

Finding the right ID card and badge printer for your specific needs can be difficult.  Whether you need to print ID cards for the healthcare industry, for school access, or simple security clearance, there are a host of different features you need to bear in mind.

]]> How to Create Your Perfect Photo ID Bundle https://www.idsecurityonline.com/perfect-photo-id-bundle.htm -1perfect-photo-id-bundle Wed, 20 Sep 2023 00:00:00 -0400 ID Card Visual Security https://www.idsecurityonline.com/id-card-visual-security.htm -1id-card-visual-security Wed, 20 Sep 2023 00:00:00 -0400

Printer Options

If your company relies on secure cards as part of its ID-card program, your starting point is understanding and selecting printers specifically designed to maximize security—with functions including lamination, holograms, watermarks, and high-definition and microtext printing.

Ribbon Options

A specialized printer ribbon can bring your card printer’s security functions to life and maximize their flexibility, utility and capabilities. Ribbons aren’t all created equal. They can be UV- and fluorescent-capable, apply clear lamination film, or laminate with holograms.

Card Options

Getting the most out of your printer’s (and ribbons’) security capabilities also requires the right specialized visual-security blank cardstock. Be sure your blank cards have the security features (like foil and metallic patches, holograms, and foil patches with holograms) necessary to allow your printer and ribbon to do their job as you intend.

]]> ID Card Encoding Options https://www.idsecurityonline.com/id-card-encoding-options.htm -1id-card-encoding-options Wed, 20 Sep 2023 00:00:00 -0400 Encoding options are broken into four primary types:

Barcode Encoding

Barcodes are the most common and simplest way to store data on an ID card, and virtually any ID card software—regardless of sophistication level—can encode barcodes. They can be printed on any card with the most basic software and don’t require special ribbons.

Magnetic-Stripe Encoding

To create ID cards with a magnetic stripe requires specialized card stock (with the stripe) and an ID-card printer with magnetic-stripe printing capabilities (a magnetic encoding module) and the requisite ID-card software capable of encoding, which makes it marginally more expensive than printing barcodes.

Smart-Card and RFID Encoding

What is a “Smart” card? Smart cards store data in card components (a chip with a microprocessor / wireless antenna built into the card) and can hold up to 100 times more data than a standard magnetic-stripe ID card.

Proximity-Card Encoding

Proximity cards (aka “prox cards” or “access-control cards”) are a distinct version of contactless smart card used for access-control programs. These cards unlock doors when placed near the card reader, allowing access without traditional keys.

]]> DTC1500 https://www.idsecurityonline.com/dtc1500-troubleshooting.htm -1DTC1500-troubleshooting Wed, 20 Sep 2023 00:00:00 -0400 FARGO ID Card Printers Troubleshooting
  1. Unable to Feed (Error # 81)
  2. Head Move Error (Error # 2)
  3. Head Sensor Error (Error # 8)
  4. Reboot Required (Error # 9)
  5. Ribbon not Installed (Error # 25)
  6. Mag Verify Error (Error # 30)
  7. No Mag Module (Error # 31)
  8. EEPROM Corrupt, EEPROM Read (Errors ## 38, 39, 40)
  9. Flipper Jam/ Home Error (Error # 44)
  10. No Flip Module installed (Error # 45)
  11. Reboot Required (Errors ## 64, 65, 66)
  12. Card in Printer (Error # 68)
  13. Multiple Feed (Error # 70)
  14. Unable to Feed (Error # 81)
  15. Mag Jam (Error # 82)
  16. Ribbon Out (Error # 91)
  1. Wrong Ribbon (Error # 93)
  2. Ribbon Search Error (Error # 97)
  3. Ribbon Error (Error # 99)
  4. Ribbon RFID Error (Error # 100)
  5. Headlift Error (Errors ## 102, 103, 104, 3)
  6. Job Data Error (Error # 106)
  7. Printing Error (Error # 107)
  8. Ribbon Release Error (Errors ## 109, 113)
  9. Card Jam/Align error (Error # 110)
  10. Head Loading (Error # 111)
  11. Card Jam/Align error (Error # 112)
  12. Calibrate Ribbon (Errors ## 128, 170)
  13. Flipper (Error # 131)
  14. Secure Guard, Print Disabled (Error # 136)
  15. Please Remove Ribbon (Error # 139)
  16. EEPROM Corrupt, EEPROM Read (Error # 144)
  17. Encoder not installed (Error #202)

Unable to Feed (Error # 81)

The printer is unable to feed a card from the input card hopper.

  • Check the following:
    1. Verify the card thickness setting is set to the thickness of your cards.
    2. Verify the cleaning roller is properly installed on the ribbon
    3. cartridge.
    4. Check for card slippage. If necessary, run the printer cleaning
    5. routine.
    6. Verify that your cards are within the accepted card size range.
    7. Verify the cards are not sticking together.
  • Press the Pause button to continue.

Head Move Error (Error # 2)

The printhead lift has malfunctioned. Reset the printer and retry.

  • If this problem persists, call for technical assistance.

Head Sensor Error (Error # 8)

The printhead temperature sensor is not functioning or connected properly. Or, the printhead is not cooling properly.

  • Reset the printer and retry.
  • If the problem persists, call for technical assistance.

Reboot Required (Error # 9)

An unspecified system error has been detected by the printer firmware.

  • Reset the printer and retry.
  • If this problem persists, call for technical assistance.

Ribbon not Installed (Error # 25)

No ribbon is installed in the printer.

  • Install a ribbon and retry

Mag Verify Error (Error # 30)

Magnetic encoding verification failed.

  • Try encoding with a different card.
  • Verify cards have the magnetic stripe.
  • Replace the magnetic encoding module.

No Mag Module (Error # 31)

The printer is not configured with the encoder data type that you are trying to send.

  • Ensure that no encoding data is being sent with the print job and reprint the card.
  • Install a magnetic encoding module.

EEPROM Corrupt, EEPROM Read (Errors ## 38, 39, 40)

EEPROM is restored with factory default values.

  • If changes were made in the Advanced Settings tab in the printer driver, click the Default button to reset these numbers.
  • Reset the printer and retry. If this problem persists, call for technical assistance.

Flipper Jam/ Home Error (Error # 44)

A card has become jammed in the printer’s flipper table.

  • The flipper failed to position properly while aligning a card or flipping a card.
  • Clear any cards in the flipper table using the buttons to move the card out. Resume printing.
  • The flipper table should be level when the printer is powered on. If the flipper table is at an angle, open the card output door and manually level it.
  • Then cycle the printer power to reset.
  • Reset the printer and retry. If problem persists, call for technical assistance.

No Flip Module installed (Error # 45)

Request to print on 2nd side of card, but a flipper is not installed.

  • If a flipper module is present, ensure that the Print Both Sides option in the printer driver is set correctly.
  • Install a flipper module.

Reboot Required (Errors ## 64, 65, 66)

Unspecified system error detected by the printer firmware.

  • Reset the printer and try again.
  • If this problem persists, call for technical assistance.

Card in Printer (Error # 68)

A card is jammed in the print station or card flipping area of the printer.

  • Clear the jam and press the Pause button.

Multiple Feed (Error # 70)

Multiple cards were fed into the printer.

  • Verify the card thickness is set to the thickness of your cards, then press the Pause button.
  • Check for card slippage. If necessary, run the printer cleaning routine.
  • Verify the cleaning roller is properly installed on the ribbon cartridge.
  • Verify the cards are not sticking together.

Unable to Feed (Error # 81)

The printer is unable to feed a card from the input card hopper.

  • Check the following:
    1. Verify the card thickness setting is set to the thickness of your cards.
    2. Verify the cleaning roller is properly installed on the ribbon cartridge.
    3. Check for card slippage. If necessary, run the printer cleaning routine.
    4. Verify that your cards are within the perimeters of the accepted card size range.
    5. Verify the cards are not sticking together.
  • Press the Pause button to continue.

Mag Jam (Error # 82)

A card is jammed magnetic station.

  • Clear any cards in the magnetic station using the buttons to move the card out.
  • Press the Pause button to continue.

Ribbon Out (Error # 91)

The print ribbon has run out. Install a new ribbon.

  • Press the Pause button to continue or the ON/OFF button to cancel.

Wrong Ribbon (Error # 93)

The print ribbon installed in the printer does not match the ribbon type selected in the printer driver.

  • Change either the installed print ribbon or the ribbon type selected in the printer driver.
  • Press the Pause button to continue or the ON/OFF button to cancel.

Ribbon Search Error (Error # 97)

The ribbon is not able to find the next panel correctly.

  • Check for jams/breaks.
  • Recalibrate the ribbon sensor.
  • If broken, repair by taping the ribbon back on to the take-up core.
  • Replace the ribbon.
  • Press the Pause button to continue or the ON/OFF button to cancel.

Ribbon Error (Error # 99)

The print ribbon has either broken or jammed.

  • If jammed, clear the jam.
  • If broken, repair by taping the ribbon back on to the take-up core.
  • Press the Pause button to continue or the ON/OFF button to cancel.

Ribbon RFID Error (Error # 100)

There is no ribbon or the ribbon tag information is corrupted or incorrect.

  • Verify the printer driver settings for correct ribbon.
  • Try a new ribbon and continue.
  • Press the ON/OFF button to cancel.

Headlift Error (Errors ## 102, 103, 104, 3)

This is a problem with the printhead lift.

  • Reset the printer and try again.
  • If this problem persists, call for technical assistance.

Job Data Error (Error # 106)

The print data sent to the printer is corrupt or has been interrupted.

  • Check the interface cable.
  • Press the ON/OFF button to cancel this print job and then resend the job.

Printing Error (Error # 107)

An error was detected during printing.

  • Reset the printer and try again.
  • If this problem persists, call for technical assistance.

Ribbon Release Error (Errors ## 109, 113)

The printer cannot locate the next ribbon panel to release the ribbon from the card.

  • Ensure that the ribbon is not stuck to the card.
  • Replace the ribbon.
  • Recalibrate the ribbon sensor.
  • If the ribbon is broken, repair by taping the ribbon back onto the take-up core and manually advance to the next panel.
  • Press the Pause button to continue.

Card Jam/Align error (Error # 110)

A card is jammed in the print station or card flipping area of the printer.

  • Clear the jam. Press the Pause button to continue.

Head Loading (Error # 111)

An unrecoverable error has occurred during printing.

  • Reset the printer and try again. If this problem persists, call for technical assistance.

Card Jam/Align error (Error # 112)

A card is jammed in the print station or card flipping area of the printer.

  • Clear the jam. Press the Pause button to continue.

Calibrate Ribbon (Errors ## 128, 170)

The print ribbon sensor is out of calibration or has failed.

  • Calibrate the ribbon sensor.
  • Check for any material blocking the sensor and try again.

Flipper (Error # 131)

Jam/Home Error

  • A card has become jammed in the printer flipper table.
  • The flipper failed to position properly while aligning a card or flipping a card.
  • Clear any cards in the flipper table, using the buttons to move the card out.
  • Resume printing.
  • Reset the printer and retry. If the problem persists call for technical assistance.

Secure Guard, Print Disabled (Error # 136)

Printing is disabled by SecureGuard until a password is received.

  • Reset the printer and retry.
  • If the problem persists, call for technical assistance.

Please Remove Ribbon (Error # 139)

Ribbon needs to be removed.

  • Reset the printer and retry.
  • If the problem persists, call for technical assistance.

EEPROM Corrupt, EEPROM Read (Error # 144)

EEPROM restored with factory default values.

  • If changes were made in the Advanced Setting tab in the printer driver, click the Default button to reset these numbers.
  • Reset the printer and try again. If this problem persists, call for technical assistance.

Encoder not installed (Error #202)

You are trying to send encoding data, but the printer is not configured with this encoder type.

  • iCLASS, Prox, MIFARE, SmartCard
  • Ensure that no encoding data is being sent with the print job and reprint the card.
  • Install an encoding module.
]]> ZXP Series 9 https://www.idsecurityonline.com/zxp-series-9-troubleshooting.htm -1zxp-series-9-troubleshooting Wed, 20 Sep 2023 00:00:00 -0400 ZEBRA ID Card Printers Troubleshooting
  1. SYSTEM NOT READY (Error # 1)
  2. SYSTEM ERROR (Error ## 2–4)
  3. FW UPGRADE ERROR (Error # 5)
  4. DIAGNOSTIC ERROR (Error # 6)
  5. FW UPGRADE ERROR (Error # 7)
  6. CRITICAL ERROR SHUTTING DOWN (Error # 8)
  7. PRINTER OFFLINE (Error # 3001)
  8. INVALID CARD TYPE (Error # 4002)
  9. CARD JAM (Error # 4003)
  10. OUT OF FILM (Error # 4010)
  11. INTM INVALID (Error # 4011)
  12. FILM JAM (Error # 4012)
  13. FILM MOTION ERROR (Error # 4013)
  14. CARD FEED ERROR (Error # 4014)
  15. CARD NOT INSERTED (Error # 4015)
  16. OUT OF CARDS (Error # 4016)
  17. INTM AUTH FAIL (Error # 4017)
  18. OUT OF RIBBON (Error # 5001)
  19. INVALID RIBBON (Error # 5002)
  20. RIBBON JAM (Error # 5003)
  21. RIBBON MOTION ERROR (Error # 5004)
  22. RIBBON ADC ERROR (Error # 5005)
  23. RIBBON BEMF ERROR (Error # 5006)
  24. RIB COLOR DETECT ERR (Error # 5007)
  25. RIBBON AUTH FAIL (Error # 5008)
  26. GENERAL MEMORY ERROR (Error # 6001–6008)
  27. FLASH ERASE ERROR (Error # 6009)
  28. FLASH ERASE VERIF ERR (Error # 6010)
  29. FLASH PROGRAM ERROR (Error # 6011)
  30. FLASH PROG VERIFY ERR (Error # 6012)
  31. INVALID FW SRECORD (Error # 6013)
  32. GENERAL MEMORY ERROR (Error # 6015–6025)
  33. CARD FEED ERROR (Error # 7001)
  34. PRINTHEAD CABLE ERROR (Error # 7003)
  35. PRINTHEAD TOO HOT (Error # 7005)
  36. PRINTHEAD TOO COLD (Error # 7006)
  37. COVER OPEN (Error # 7008)
  38. PRINTHEAD MOTION ERR (Error # 7010)
  39. ROLLERS OVER TEMP (Error # 7011)
  40. ROLLERS UNDER TEMP (Error # 7012)
  41. MOTOR VOLTAGE ERROR (Error # 7013)
  42. SCRIPT PROCESSING ERROR (Error # 7014)
  43. MAG MOTION ERROR (Error # 7015)
  44. REJECT ERROR (Error # 7017)
  45. SMARTCARD ERROR (Error # 7018)
  46. SCRIPT CONTENT ERROR (Error # 7019)
  47. SCRIPT SEND ERROR (Error # 7020)
  48. REMOVE CARDS (Error # 7034)
  49. MAG READ ERROR (Error # 9001)
  50. MAG WRITE ERROR (Error # 9002)
  51. NO MAG STRIPE (Error # 9004)
  1. CONTACT READ ERROR (Error # 10001)
  2. CONTACT WRITE ERROR (Error # 10002)
  3. CONTACTLESS READ ERROR (Error # 11001)
  4. CONTACTLESS WRITE ERROR (Error # 11002)
  5. MISSING HCB (Error # 14001)
  6. HCB BULB ERROR (Error # 14002)
  7. HCB SENSOR ERROR (Error # 14003)
  8. HCB FIRMWARE MISSING (Error # 14004)
  9. MISSING MAB (Error # 15001)
  10. MAB FIRMWARE MISSING (Error # 15002)
  11. LAMINATOR MISSING (Error # 17001)
  12. LAMINATOR FAILED INITIALIZATION (Error # 17002)
  13. LAMINATOR UNKNOWN ERROR (Error # 17003)
  14. MISSING LAMINATOR MAB (Error # 17004)
  15. TOP LAMINATE FEED FAIL (Error # 17005)
  16. BOTTOM LAMINATE FEED FAIL (Error # 17006)
  17. TOP LAMINATE REGISTRATION ERROR (Error # 17007)
  18. LAMINATOR CARD FEED FAIL (Error # 17008)
  19. LAMINATOR EARLY CARD JAM (Error # 17009)
  20. LAMINATOR MIDDLE CARD JAM (Error # 17010)
  21. LAMINATOR LATE CARD JAM (Error # 17011)
  22. LAMINATOR POLL TIMEOUT (Error # 17012)
  23. LAMINATOR TOP HEATER FAIL (Error # 17013)
  24. LAMINATOR BOTTOM HEATER FAIL (Error # 17014)
  25. LAMINATOR TOP TEMPERATURE HIGH (Error # 17015)
  26. LAMINATOR BOTTOM TEMPERATURE HIGH (Error # 17016)
  27. LAMINATOR TOP CUTTER STALL (Error # 17017)
  28. LAMINATOR BOTTOM CUTTER STALL (Error # 17118)
  29. LAMINATOR TOP CUTTER FAIL (Error # 17019)
  30. LAMINATOR BOTTOM CUTTER FAIL (Error # 17020)
  31. LAMINATOR TOP TEMP SENSOR FAIL (Error # 17021)
  32. LAMINATOR BOTTOM TEMP SENSOR FAIL (Error # 17022)
  33. LAMINATOR FAN FAIL (Error # 17023)
  34. LAMINATOR EEPROM DEFAULT (Error # 17024)
  35. LAMINATOR TOP TEMPERATURE LOW (Error # 17025)
  36. TOP AND BOTTOM LAMINATES OUT (Error # 17026)
  37. TOP LAMINATE OUT (Error # 17027)
  38. BOTTOM LAMINATE OUT (Error # 17028)
  39. INVALID TOP LAMINATE (Error # 17029)
  40. INVALID BOTTOM LAMINATE (Error # 17030)
  41. BOTTOM LAMINATE REGISTRATION ERROR (Error # 17031)
  42. LAMINATOR COVER OPEN (Error # 17038)
  43. LAMINATOR INITIALIZING (Error # 17040)
  44. LAMINATOR FIRMWARE MISSING (Error # 17041)
  45. LAMINATOR MAB FIRMWARE MISSING (Error # 17042)
  46. ETHERNET COMM ERROR (Error # 18001)
  47. WIFI COMM ERROR (Error # 19001)
  48. WIFI ACCESS POINT MISSING (Error # 19002)
  49. WIFI LINK LOST (Error # 19003)
  50. WIFI INCOMPATIBLE NETWORK (Error # 19004)
  51. WIFI ASSOCIATION FAILED (Error # 19005)
  52. WIFI CONNECTION FAILED (Error # 19006)

SYSTEM NOT READY (Error # 1)

A problem was detected during printer start-up.

  • Power cycle the printer, and retry. If problem persists, contact Zebra Tech Support.

SYSTEM ERROR (Error ## 2–4)

Internal logic error.

  • Power cycle the printer, and retry.

FW UPGRADE ERROR (Error # 5)

Firmware upgrade incompatibility.

  • Verify the version, and retry installing the firmware.

DIAGNOSTIC ERROR  (Error # 6)

Error encountered in Diagnostic Mode.

  • Power cycle the printer, and retry.

FW UPGRADE ERROR (Error # 7)

Firmware upgrade failed.

  • Verify the version, and retry installing the firmware.

CRITICAL ERROR SHUTTING DOWN (Error # 8)

Major malfunction encountered.

  • Contact Zebra Tech Support.

PRINTER OFFLINE (Error # 3001)

Status toggled (offline/online) via the OCP Advanced Settings Menu.

  • Change status to online via the OCP Advanced Settings Menu.

INVALID CARD TYPE (Error # 4002)

Encoding error.

  • Ensure that you are using the correct card type.
  • In the Encoding tab of the driver Printing Preferences, check that the settings are correct for the cards you are using.
  • Ensure that the data conforms to ISO Specifications.
  • Retry writing and reading.

CARD JAM (Error # 4003)

Card is jammed in the Printer.

  • Clear the card path.

OUT OF FILM (Error # 4010)

The transfer film has run out.

  • Confirm proper installation.
  • Load new roll of transfer film.

INTM INVALID (Error # 4011)

Transfer film does not match the printer—incorrect OEM code.

  • Verify the part number of the transfer film is correct on film RFID tag.
  • Contact Zebra Tech Support.

FILM JAM (Error # 4012)

The transfer film is jammed.

  • Check the transfer film.
  • Reinstall the transfer film.
  • Repair the break in the transfer film and reinstall.

FILM MOTION ERROR (Error # 4013)

Transfer film not correctly responding to motion commands.

  • Check the transfer film.
  • Reinstall the transfer film.
  • Power cycle the printer.

CARD FEED ERROR (Error # 4014)

Card is jammed in Feeder Cartridge.

  • Clear card jam in Feeder Cartridge, and re-seat Feeder Cartridge.
  • Ensure that cards are not stuck together and that they are the correct thickness (30 mil only).

CARD NOT INSERTED (Error # 4015)

Card was not fed into the Single Card Feed Slot within 30-second period.

  • Retry and feed card into the Single Card Feed Slot, or cancel the operation.

OUT OF CARDS (Error # 4016)

The Feeder Cartridge is empty. Card is stuck in Feeder Cartridge.

  • Load cards in the Feeder Cartridge.
  • Re-seat the Feeder Cartridge.

INTM AUTH FAIL (Error # 4017)

RFID auth invalid or corrupt.

  • Contact Zebra Tech Support.

OUT OF RIBBON (Error # 5001)

Print ribbon has run out.

  • Load a new roll of print ribbon.

INVALID RIBBON (Error # 5002)

Ribbon does not match the printer—incorrect OEM code.

  • Verify the part number of the ribbon is correct on film RFID tag.
  • Contact Zebra Tech Support.

RIBBON JAM (Error # 5003)

Print ribbon is jammed.

  • Check the print ribbon.
  • Reinstall the print ribbon.
  • Repair the break in the print ribbon and reinstall.

RIBBON MOTION ERROR (Error # 5004)

Print ribbon not correctly responding to motion commands.

  • Check the print ribbon.
  • Reinstall the print ribbon.
  • Repair the break in the print ribbon and reinstall.

RIBBON ADC ERROR (Error # 5005)

Possible hardware issue.

  • Contact Zebra Tech Support.

RIBBON BEMF ERROR (Error # 5006)

Problem with the Back EMF (BEMF) of the ribbon motors.

  • Contact Zebra Tech Support.

RIB COLOR DETECT ERR (Error # 5007)

Print ribbon is not installed correctly. Tricolor sensor error.

  • Reinstall the print ribbon.
  • Perform tricolor calibration in ZMotif Service Partner Tool.
  • Contact Zebra Tech Support.

RIBBON AUTH FAIL (Error # 5008)

RFID auth invalid or corrupt.

  • Contact Zebra Tech Support.

GENERAL MEMORY ERROR (Error # 6001–6008)

There is a problem when accessing general memory.

  • Power cycle the printer, and retry.
  • Contact Zebra Tech Support.

FLASH ERASE ERROR (Error # 6009)

There is a problem when accessing flash memory.

  • Power cycle the printer, and retry.
  • Contact Zebra Tech Support.

FLASH ERASE VERIF ERR (Error # 6010)

There is a problem when accessing flash memory.

  • Power cycle the printer, and retry.
  • Contact Zebra Tech Support.

FLASH PROGRAM ERROR (Error # 6011)

There is a problem when accessing flash memory.

  • Power cycle the printer, and retry.
  • Contact Zebra Tech Support.

FLASH PROG VERIFY ERR (Error # 6012)

There is a problem when accessing flash memory.

  • Power cycle the printer, and retry.
  • Contact Zebra Tech Support.

INVALID FW SRECORD (Error # 6013)

There is a problem when accessing flash memory.

  • Power cycle the printer, and retry.
  • Contact Zebra Tech Support.

GENERAL MEMORY ERROR (Error # 6015–6025)

There is a problem when accessing general memory.

  • Power cycle the printer, and retry.
  • Contact Zebra Tech Support.

CARD FEED ERROR (Error # 7001)

Card is jammed in Feeder Cartridge.

  • Clear the card jam in the Feeder Cartridge, and reseat the Feeder Cartridge.
  • Ensure that cards are not stuck together and that they are the correct thickness (30 mil only).

PRINTHEAD CABLE ERROR (Error # 7003)

Printhead cable loose or disconnected.

  • Check printhead cable connection, reconnect if loose or disconnected.

PRINTHEAD TOO HOT (Error # 7005)

Printhead temperature out of proper range (HOT).

  • Contact Zebra Tech Support.

PRINTHEAD TOO COLD (Error # 7006)

Printhead temperature out of proper range (COLD).

  • Contact Zebra Tech Support.

COVER OPEN (Error # 7008)

This warning will be displayed if the cover protecting the Printer Module is opened.

  • This warning will be cleared when the printer cover is closed.

PRINTHEAD MOTION ERR (Error # 7010)

Printhead did not move to proper position during initialization.

  • Power cycle the printer, and retry.
  • Re-seat the printhead.

ROLLERS OVER TEMP (Error # 7011)

Heated Rollers (used to transfer the image from the transfer film to the Card) are too hot for proper operation.

  • Turn off power, and contact Zebra Tech Support.

ROLLERS UNDER TEMP (Error # 7012)

Heated Rollers (used to transfer the image from transfer film to Card) are not hot enough for proper operation.

  • Turn off power, and contact Zebra Tech Support.

MOTOR VOLTAGE ERROR (Error # 7013)

Incorrect voltage detected at one or several motors in the unit.

  • Power cycle the printer, and retry.

SCRIPT PROCESSING ERROR (Error # 7014)

Internal logic error.

  • Power cycle the printer, and retry.

MAG MOTION ERROR (Error # 7015)

Printhead did not move to proper position during initialization.

  • Power cycle the printer, and retry.

REJECT ERROR (Error # 7017)

A problem during the reject process.

  • Contact Zebra Tech Support.

SMARTCARD ERROR (Error # 7018)

Encoding error. Faulty card.

  • Ensure that you are using the correct card type.
  • Check that the cards are loaded in the correct orientation.
  • Ensure that the data conforms to ISO Specifications.
  • Retry writing and reading.

SCRIPT CONTENT ERROR (Error # 7019)

Internal logic error.

  • Power cycle the printer, and retry.

SCRIPT SEND ERROR (Error # 7020)

Internal logic error.

  • Power cycle the printer, and retry.

REMOVE CARDS (Error # 7034)

The Reject Bin is full.

  • Remove the cards from the bin, and reset the reject bin card count to 0 via the OCP (Main Menu > Advanced Settings > Clear Reject Bin).

MAG READ ERROR (Error # 9001)

Encoding error. Defective magnetic stripe.

  • Ensure that you are using the correct card type.
  • Check that the cards are loaded with the magnetic stripe in the correct orientation.
  • Ensure that the cards are set-up correctly in the printer driver (coercivity setting).
  • Ensure that the data conforms to ISO Specifications.
  • Retry reading.

MAG WRITE ERROR (Error # 9002)

Encoding error. Defective magnetic stripe.

  • Ensure that you are using the correct card type.
  • Check that the cards are loaded with the magnetic stripe in the correct orientation.
  • Ensure that the cards are set-up correctly in the printer driver (coercivity setting).
  • Ensure that the data conforms to ISO Specifications.
  • Retry writing.

NO MAG STRIPE (Error # 9004)

Magnetic stripe not detected.

  • Ensure that you are using the correct card type.
  • Check that the cards are loaded with the magnetic stripe in the correct orientation.

CONTACT READ ERROR (Error # 10001)

Faulty card. Incorrect card orientation. Incorrect Mode or Protocol setting. Faulty reader.

  • Try another card.
  • Try another card (check orientation).
  • Correct the Mode or Protocol setting.
  • Contact Zebra Tech Support.

CONTACT WRITE ERROR (Error # 10002)

Faulty card. Incorrect card orientation. Incorrect Mode or Protocol setting. Faulty writer.

  • Try another card.
  • Try another card (check orientation).
  • Correct the Mode or Protocol setting.
  • Contact Zebra Tech Support.

CONTACTLESS READ ERROR (Error # 11001)

Faulty card. Incorrect Mode or Protocol setting. Faulty reader.

  • Try another card.
  • Correct the Mode or Protocol setting.
  • Contact Zebra Tech Support.

CONTACTLESS WRITE ERROR (Error # 11002)

Faulty card. Incorrect Mode or Protocol setting. Faulty writer.

  • Try another card.
  • Correct the Mode or Protocol setting.
  • Contact Zebra Tech Support.

MISSING HCB (Error # 14001)

The Halogen Controller Board (HCB) is missing.

  • Check connection to HCB.
  • Contact Zebra Tech Support.

HCB BULB ERROR (Error # 14002)

The Halogen Controller Board (HCB) is unable to pulse the upper and lower heaters to bring the upper and lower rollers to the proper temperature.

  • Power cycle the printer, and retry.
  • Contact Zebra Tech Support.

HCB SENSOR ERROR (Error # 14003)

The Halogen Controller Board (HCB) is unable to detect temperature of the upper or lower rollers.

  • Contact Zebra Tech Support.

HCB FIRMWARE MISSING (Error # 14004)

The Halogen Controller Board (HCB) firmware is missing.

  • Update printer firmware.
  • Contact Zebra Tech Support.

MISSING MAB (Error # 15001)

An error occurred when reading the RFID Tag by the MAB (Media Authentication Board).

  • Check print ribbon orientation.
  • Verify part number of the print ribbon.
  • Power cycle the printer, and retry.
  • Contact Zebra Tech Support.

MAB FIRMWARE MISSING (Error # 15002)

MAB (Media Authentication Board) Firmware is missing.

  • Install the firmware.

LAMINATOR MISSING (Error # 17001)

Laminator data cable loose or disconnected.

  • Contact Zebra Tech Support.

LAMINATOR FAILED INITIALIZATION (Error # 17002)

Laminator was detected by the printer, but was unable to communicate to it.

  • Contact Zebra Tech Support.

LAMINATOR UNKNOWN ERROR (Error # 17003)

An unknown error has occurred – this is an indication of a FW problem and should not occur.

  • Press RETRY on the OCP.

MISSING LAMINATOR MAB (Error # 17004)

An error occurred when reading the RFID Tag by trying to communicate to the Laminator MAB (Media Authentication Board).

  • Check laminate orientation.
  • Power cycle the printer, and retry.
  • Contact Zebra Tech Support.

TOP LAMINATE FEED FAIL (Error # 17005)

Top laminate cartridge is not installed properly. Cartridge is not removed when that side of the card is not being laminated.

  • A mis-cut piece of laminate (rare) is obscuring the media sensor.
  • Remove, reposition, and re-install the top laminate cartridge.
  • Remove the top laminate cartridge.
  • Remove the mis-cut piece of laminate.

BOTTOM LAMINATE FEED FAIL (Error # 17006)

Bottom laminate cartridge is not installed properly. Cartridge is not removed when that side of the card is not being laminated.

  • Remove, reposition, and re-install the bottom laminate cartridge.
  • Remove the bottom laminate cartridge.

TOP LAMINATE REGISTRATION ERROR (Error # 17007)

Improperly prepared registered laminate. Media misfeed. Patch length improperly set. Unexpected end of laminate roll detected.

  • Remove and recut laminate in the center of the index notch, re-install, and retry.

LAMINATOR CARD FEED FAIL (Error # 17008)

Printer has not fed the card far enough into laminator mechanism for infeed rollers to grab it.

  • Open the Laminator and printer doors to check for jammed/ stuck cards. Note: Only 30 mil cards supported.

LAMINATOR EARLY CARD JAM (Error # 17009)

Card did not make it to the staging rollers.

  • Remove the card and/or laminate that is stuck in the laminator staging/cutting area.

LAMINATOR MIDDLE CARD JAM (Error # 17010)

Card and laminate have jammed inside heater assembly, often due to mispositioned laminate patch sticking to heated rollers.

  • Remove the oven, and inspect for stuck cards.

LAMINATOR LATE CARD JAM (Error # 17011)

Card did not unblock the exit sensor in the specified time.

  • Check for card jam in the exit area.
  • Assure that the sliding exit door is not partially blocking the exit path.

LAMINATOR POLL TIMEOUT (Error # 17012)

  • The laminator expects the printer to periodically send commands to it within a specified time period. If it fails to do so, it assumes that something is wrong with the communication link or that the printer is down. This error may occur if the printer-to-laminator communications is having intermittent problems.
  • Power cycle the printer, and retry.

LAMINATOR TOP HEATER FAIL (Error # 17013)

  • Top heater did not turn on after being instructed to do so. When the heater is enabled, the controller will wait a certain specified amount of time for it to attain the set target temperature. If the heater fails to reach the target in the specified time, the TopHeaterFail fault will be set.
  • Power cycle the printer, and retry.
  • Replace the top halogen bulb.

LAMINATOR BOTTOM HEATER FAIL (Error # 17014)

  • Bottom heater did not turn on after being instructed to do so. When the heater is enabled, the controller will wait a certain specified amount of time for it to attain the set target temperature. If the heater fails to reach the target in the specified time, the BotHeaterFail fault will be set.
  • Power cycle the printer, and retry.
  • Replace the bottom halogen bulb.

LAMINATOR TOP TEMPERATURE HIGH (Error # 17015)

If the top roller temperature ever exceeds a fixed temperature threshold, the over temp error occurs.

  • Power cycle the printer, and retry.
  • Contact Zebra Tech Support.

LAMINATOR BOTTOM TEMPERATURE HIGH (Error # 17016)

If the bottom roller temperature ever exceeds a fixed temperature threshold, the over temp error occurs.

  • Power cycle the printer, and retry.
  • Contact Zebra Tech Support.

LAMINATOR TOP CUTTER STALL (Error # 17017)

Top cutter blade is obstructed, or top cutter mechanism is damaged.

  • Contact Zebra Tech Support.

LAMINATOR BOTTOM CUTTER STALL (Error # 17118)

Bottom cutter blade is obstructed, or bottom cutter mechanism is damaged.

  • Contact Zebra Tech Support.

LAMINATOR TOP CUTTER FAIL (Error # 17019)

Top cutter has failed.

  • Contact Zebra Tech Support.

LAMINATOR BOTTOM CUTTER FAIL (Error # 17020)

Bottom cutter has failed.

  • Contact Zebra Tech Support.

LAMINATOR TOP TEMP SENSOR FAIL (Error # 17021)

The top temperature (thermopile) sensor has failed.

  • Contact Zebra Tech Support.

LAMINATOR BOTTOM TEMP SENSOR FAIL (Error # 17022)

The bottom temperature (thermopile) sensor has failed.

  • Contact Zebra Tech Support.

LAMINATOR FAN FAIL (Error # 17023)

  • This should only happen if one or both cooling fans fail or the cooling vents near the heated roller assembly are blocked or the fan(s) have failed.
  • Check for blocked vents.

LAMINATOR EEPROM DEFAULT (Error # 17024)

  • The parameters stored in EEPROM have been reset to their default values. This will not normally happen, but could be seen with certain FW upgrades when new parameters have been added by Engineering. It could also indicate a problem with the Laminator’s EEPROM.
  • Press RETRY on the OCP when this error occurs.
  • Power cycle the printer, and retry.

LAMINATOR TOP TEMPERATURE LOW (Error # 17025)

If the top roller temperature does not reach a fixed temperature threshold, the under temp error occurs.

  • Power cycle the printer, and retry.

TOP AND BOTTOM LAMINATES OUT (Error # 17026)

The top and bottom laminates have run out.

  • Load new rolls of laminate.

TOP LAMINATE OUT (Error # 17027)

The top laminate has run out.

  • Load new roll of laminate.

BOTTOM LAMINATE OUT (Error # 17028)

The bottom laminate has run out.

  • Load new roll of laminate.

INVALID TOP LAMINATE (Error # 17029)

Wrong OEM code, laminate not supported.

  • Power cycle the printer, and retry.
  • Replace with valid Zebra laminate.

INVALID BOTTOM LAMINATE (Error # 17030)

Wrong OEM code, laminate not supported.

  • Power cycle the printer, and retry.
  • Replace with valid Zebra laminate.

BOTTOM LAMINATE REGISTRATION ERROR (Error # 17031)

Improperly prepared registered laminate. Media misfeed. Patch length improperly set. Unexpected end of laminate roll detected.

  • Remove and recut laminate in the center of the index notch, re-install, and retry.

LAMINATOR COVER OPEN (Error # 17038)

This warning will be displayed if the cover protecting the laminator is opened.

  • This warning will be cleared when the laminator cover is closed.

LAMINATOR INITIALIZING (Error # 17040)

This warning will be displayed after the laminator door is closed and laminate spools are re-read/detected.

  • No action needed

LAMINATOR FIRMWARE MISSING (Error # 17041)

LCB (Laminator Controller Board) Firmware is missing.

  • Install the firmware.

LAMINATOR MAB FIRMWARE MISSING (Error # 17042)

Laminator MAB (Media Authentication Board) Firmware is missing.

  • Install the firmware.

ETHERNET COMM ERROR (Error # 18001)

Ethernet communication problem.

  • Disconnect and reconnect the network cable.
  • Power cycle the printer, and retry.

WIFI COMM ERROR (Error # 19001)

  • Wireless Ethernet communication problem.
  • Power cycle the printer.
  • Re-run the set-up wizard to re-establish the wireless settings.
  • Contact Zebra Tech Support.

WIFI ACCESS POINT MISSING (Error # 19002)

Access point, specified by printer wireless settings, not found during initial printer scan after power up.

  • Verify access point, specified by the printer wireless settings, is properly connected to the network and turned on.

WIFI LINK LOST (Error # 19003)

Connection to the access point was lost. Poor signal quality or low signal strength. Interference. Access point power has been lost.

  • Verify access point is properly connected to the network and powered ON.
  • Put the printer antenna in a similar orientation than access point’s antenna, and re-run the set-up wizard to re-establish the wireless settings.

WIFI INCOMPATIBLE NETWORK (Error # 19004)

Printer, after power up, found the access point specified by the wireless settings, but found the access point settings incompatible. Access point configuration has been modified.

  • Re-run the set-up wizard to establish the new wireless settings.

WIFI ASSOCIATION FAILED (Error # 19005)

During association with an access point, the association failed. Poor signal quality. Low signal strength.

  • Put the printer antenna in a similar orientation as the access point’s antenna, and re-run the set-up wizard to reestablish the wireless settings.

WIFI CONNECTION FAILED (Error # 19006)

They key handshake following the association failed. WEP Key or WPA passphrase is incorrect.

  • Ensure that you have the correct key/passphrase, then re-run the set-up wizard to establish new wireless settings.

]]> HDP5600 https://www.idsecurityonline.com/hdp5600-troubleshooting.htm -1HDP5600-troubleshooting Wed, 20 Sep 2023 00:00:00 -0400 FARGO ID Card Printers Troubleshooting
  1. Unable to Feed Card (PC Error Message Nos. 14 and 81)
  2. Calibrate Failed (PC Error Message No. 155, 170)
  3. Calibrate Film (PC Error Message No. 159)
  4. Calibrate Ribbon (PC Error Message No. 128, 170)
  5. Card Feed Stop (PC Error Message No. 137)
  6. Card Jam (PC Error Message No. 82, 112, 200)
  7. Card Jam: Prox (PC Error Message No. 86)
  8. Card Jam: Smart (PC Error Message No. 85)
  9. Card Jam: Trans (PC Error Message No. 83)
  10. Card Not Found (PC Error Message No. 69)
  11. Check Film (PC Error Message No. 244)
  12. Check Laminate 1 (PC Error Message No. 213, 231)
  13. Check Laminate (PC Error Message No. 232)
  14. Clean Printer (PC Error Message No. 71)
  15. Cover is Open (PC Error Message No. 46)
  16. E-Card Startup Error (PC Error Message No. 141)
  17. EEPROM Corrupt (PC Error Message No. 38, 39, 40, 144)
  18. Ejecting Card (PC Error Message No. 72)
  19. Empty Reject Bin (PC Error Message No. 265)
  20. Failed To Initialize (PC Error Message No. 141)
  21. Film Align Error (PC Error Message No. 26, 176)
  22. Film Break/Jam (PC Error Message No. 158)
  23. Film Low (PC Error Message No. 156)
  24. Film Out (PC Error Message No. 156, 157)
  25. Film: Wrong Material (PC Error Message No. 173)
  26. Flipper Jam (PC Error Message No. 74, 199)
  27. Head Loading (PC Error Message No. 111)
  28. Head Resistance (PC Error Message No. 6)
  29. Head Sensor Error (PC Error Message No. 8)
  30. Head Voltage Err (PC Error Message No. 103, 105)
  31. Headlift Error (PC Error Message No. 102, 103, 104, 105)
  32. Heater Error (PC Error Message No. 161)
  33. Invalid Film (PC Error Message No. 94, 95, 96, 164, 165, 166)
  34. Invalid Password (PC Error Message No. 136)
  35. Invalid Ribbon (PC Error Message No. 93)
  36. Job Data Error (PC Error Message No. 106)
  37. Lam 1 Tag Err (PC Error Message No. 259)
  38. Lam 2 Tag Err (PC Error Message No. 260)
  39. Lam Async Error (PC Error Message No. 245)
  40. Lam Card Jam (PC Error Message No. 53, 212, 214, and 215)
  41. Lam Check Card (PC Error Message No. 213)
  42. Lam Com Error (PC Error Message No. 246)
  43. Lam Error (PC Error Message No. 237, 238)
  44. Lam Card Not Ejected (PC Error Message No. 216)
  45. Lam Handler Startup Error (PC Error Message No. 66)
  46. Lam Handler Startup Error (PC Error Message No. 141)
  47. Lam Internal Error (PC Error Message No. 48)
  48. Lam No Film (PC Error Message No. 157)
  49. Lam Timeout (PC Error Message No. 247)
  50. Lam1 Wrong Film (PC Error Message No. 233)
  51. Lam2 Wrong Film (PC Error Message No. 234)
  52. Laminate 1 Bad (PC Error Message No. 259, 261)
  53. Laminate 1 Jam (PC Error Message No. 229)
  54. Laminate 1 Low (PC Error Message No. 239)
  55. Laminate 1 Out (PC Error Message No. 208)
  56. Laminate 2 Bad (PC Error Message No. 260, 262)
  57. Laminate 2 Jam (PC Error Message No. 230)
  58. Laminate 2 Low (PC Error Message No. 240)
  59. Laminate 2 Out (PC Error Message No. 209)
  60. Lm1 Headlift Err (PC Error Message No. 217)
  61. Lm2 Headlift Err (PC Error Message No. 218)
  62. Mag Encoder Paused (PC Error Message No. 143)
  63. Mag Encoder Startup Error (PC Error Message No. 63 and 141)
  64. Mag Verify Error (PC Error Message No. 30)
  65. Multiple Feed (PC Error Message No. 70)
  66. No E-card Encoder (PC Error Message No. 202)
  67. No Film (PC Error Message No. 28)
  68. No Flip Module (PC Error Message No. 201)
  69. No Flip Module (PC Error Message No. 45, 201)
  70. No iCLASS Encoder (PC Error Message No. 177)
  1. No Mag Module (PC Error Message No. 31)
  2. No MIFARE Encoder (PC Error Message No. 203)
  3. No Prox Encoder (PC Error Message No. 32)
  4. No Ribbon (PC Error Message No. 25)
  5. No Smart Encoder (PC Error Message No. 33)
  6. Printing Error (PC Error Message No. 107)
  7. Reboot Required (PC Error Message No. 9, 65, 67, 163)
  8. Reinsert Ribbon (PC Error Message No. 141)
  9. Remove Card (PC Error Message No. 68)
  10. Remove Ribbon (PC Error Message No. 139)
  11. Remove Lam Material (PC Error Message No. 210)
  12. Remove Lam1 Mtl (PC Error Message No. 204)
  13. Remove Lam2 Mtl (PC Error Message No. 205)
  14. Ribbon Break/Jam (PC Error Message No. 99, 108, 109)
  15. Ribbon Low (PC Error Message No. 92)
  16. Ribbon Miscue (PC Error Message No. 97)
  17. Ribbon Out (PC Error Message No. 91, 100, 101)
  18. Ribbon Tension (PC Error Message No. 98)
  19. Ribbon: Wrong Material (PC Error Message No. 93, 122, 172)
  20. System Fault (PC Error Message No. 164)
  21. Unable to Feed (PC Error Message No. 14, 81)
  22. Utility Error (PC Error Message No. 129)
  23. Waiting for Data (PC Error Message No. 147)
  24. Wrong Film (PC Error Message No. 162, 163)
  25. Wrong Ribbon (PC Error Message No. 93)
  26. Wrong Job DPI Menu (PC Error Message No. 590)
  27. Invalid Print Head (PC Error Message No. 591)
  28. General Error
  29. Card Not Found
  30. Cover Open
  31. Unable to Feed Card
  32. Card Jam
  33. Card Jam (Encoder)
  34. Card Jam (Flipper)
  35. Card Jam (Laminator)
  36. Card Eject Error
  37. Flipper Jam
  38. No Flipper
  39. Ribbon RFID Error
  40. Wrong Ribbon Installed
  41. No Ribbon Installed
  42. Ribbon Out
  43. Ribbon Break/Jam
  44. Ribbon Miscue
  45. Ribbon Sensor Error
  46. Invalid Ribbon
  47. Ribbon Error
  48. No Magnetic Encoder Installed
  49. Mag Verify Error
  50. No Mag Strip Present
  51. No Smart Card Encoder
  52. No Prox Card Encoder
  53. Headlift Error
  54. Invalid Password
  55. Laminator (General Error)
  56. Laminator (Check Power)
  57. Laminator (Heater Off)
  58. Laminator (Heater Timed Out)
  59. No Laminator Film Installed
  60. Wrong Laminator Film Installed
  61. Laminator Film Out
  62. Laminator Film Break/Jam
  63. Laminator Film Sensor Error
  64. Remove Laminator Film
  65. Laminator Film Out
  66. Laminator Film is not Installed
  67. Laminator Film Sensor Error
  68. Wrong Laminator Film Installed
  69. Invalid Laminator Film Installed
  70. Laminator Film Error

Unable to Feed Card (PC Error Message Nos. 14 and 81)

The Printer is unable to feed a card from the Card Cartridge.

  • Verify there are cards in the cartridge.
  • Verify cards are not stuck together or jammed, and they are the correct thickness.

Calibrate Failed (PC Error Message No. 155, 170)

Film or Ribbon calibration has failed.

  • Verify the film is installed correctly and there is not a Ribbon installed. If this problem persists, call for technical assistance.

Calibrate Film (PC Error Message No. 159)

Film Sensors need to be calibrated.

  • Select Cancel and then perform the Film calibration procedure.

Calibrate Ribbon (PC Error Message No. 128, 170)

The print Ribbon Sensor is out of calibration.

  • Select Cancel and then perform the Ribbon calibration procedure.

Card Feed Stop (PC Error Message No. 137)

The Front Cover was opened. This caused the card transfer to stop OR the pause button was selected.

  • Press Resume or Cancel.

Card Jam (PC Error Message No. 82, 112, 200)

A card is jammed in the Print Station or card flipping area of the Printer.

  • Clear the jam.

Card Jam: Prox (PC Error Message No. 86)

A card is jammed in the PROX card encoding area of the Printer.

  • Clear the jam.

Card Jam: Smart (PC Error Message No. 85)

A card is jammed in the smart card encoding area of the Printer.

  • Clear the jam.

Card Jam: Trans (PC Error Message No. 83)

Card became jammed in the Printer during transfer.

  • Clear the jam.

Card Not Found (PC Error Message No. 69)

Card cannot be found in the Printer.

  • Verify card not jammed in Printer and select Cancel.

Check Film (PC Error Message No. 244)

The film is not able to move correctly. Check for jams/breaks.

  • Check for obstruction. If the problem persists, call for technical assistance.

Check Laminate 1 (PC Error Message No. 213, 231)

The Laminator was unable to find the mark on the material in Cartridge 1.

  • Make sure there are no obstructions to the Sensor, and recalibrate the Laminator Sensor.

Check Laminate (PC Error Message No. 232)

The Laminator was unable to find the mark on the material in Cartridge 2.

  • Make sure there are no obstructions to the Sensor, and recalibrate the Laminator Sensor.

Clean Printer (PC Error Message No. 71)

For best Printer performance, replace the Cleaning Roller Tape and clean the Printer’s Feed Rollers and Printhead at this time.

  • Review the Cleaning Section

Cover is Open (PC Error Message No. 46)

The Cover was left open.

  • Ensure that the Cover is properly closed.

E-Card Startup Error (PC Error Message No. 141)

A problem was detected during Printer start-up.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

EEPROM Corrupt (PC Error Message No. 38, 39, 40, 144)

EEPROM restored with factory default values.

  • If changes were made, then go into the setting values and reset these numbers.

Ejecting Card (PC Error Message No. 72)

The card has been ejected already.

  • Click OK to clear the message. The User might want to know that a card has been sent to the reject bin, or out of the printer, and is either incomplete or posses a security risk if not disposed of properly.

Empty Reject Bin (PC Error Message No. 265)

The reject bin is full.

  • Remove the large number of rejected cards from the reject bin. Click OK to clear the notification message. (Note: In some cases, rejected cards are incomplete or pose a security risk, and should be disposed of properly.)

Failed To Initialize (PC Error Message No. 141)

A problem was detected during Printer start-up.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Film Align Error (PC Error Message No. 26, 176)

The film is not able to move correctly. Check for jams/breaks.

  • Check for obstruction. If the problem persists, call for technical assistance.

Film Break/Jam (PC Error Message No. 158)

The film is not able to move correctly. Check for jams/breaks.

  • Check for obstruction. If the problem persists, call for technical assistance.

Film Low (PC Error Message No. 156)

The HDP film will soon run out.

  • If printing a large number of cards, replace the Film now or monitor the Printer until the Film is gone and install a new Film.

Film Out (PC Error Message No. 156, 157)

The HDP film has run out.

  • Install a new roll of film and press Resume to continue or Cancel to reset.

Film: Wrong Material (PC Error Message No. 173)

The HDP Film is not installed properly or has been damaged.

  • Verify the correct film is installed in the film Cartridge.

Flipper Jam (PC Error Message No. 74, 199)

A card is jammed in the card flipping area of the Printer.

  • Open the Printer's Flipping Module Cover.
  • Clear any cards in the Flipping Module by opening the Printers Cover and using the Forward and/or Back buttons located on the Printer’s Front Cover.
  • Ensure that the Flipper Module can rotate freely. Close the Printer's Flipping Module Cover.
  • Select Resume on the Printer’s Front Cover to continue printing.
  • To cancel the print, click Cancel Print from the Driver's display dialog.

Head Loading (PC Error Message No. 111)

An unrecoverable error has occurred during printing.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Head Resistance (PC Error Message No. 6)

The EE setting in Driver for head resistance is out of range.

  • Enter a value for head resistance in the EE settings in the Driver.
  • Reset the correct value according to the steps in the Troubleshooting Section.
  • If this problem persists, call for technical assistance.

Head Sensor Error (PC Error Message No. 8)

The Printhead Temperature Sensor is not functioning or is not connected properly. OR The Printhead is not cooling properly.

  • If the problem persists, call for technical assistance.

Head Voltage Err (PC Error Message No. 103, 105)

A hardware fault has prevented setting the correct Printhead vol

  • Reset the Printer and try again.
  • If this problem persists, call for technical assistance.

Headlift Error (PC Error Message No. 102, 103, 104, 105)

This is a problem with the Printhead Lift or Transfer Roller Headlift.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Heater Error (PC Error Message No. 161)

The Transfer Heater Roller is too hot.

  • Reset the Printer and try again.
  • If this problem persists, call for technical assistance.

Invalid Film (PC Error Message No. 94, 95, 96, 164, 165, 166)

An unauthorized film is installed in the Printer.

  • Get the correct Film from your dealer.

Invalid Password (PC Error Message No. 136)

Printing disabled at this time.

  • Press Cancel to abort this print job and then check security settings at host computer.

Invalid Ribbon (PC Error Message No. 93)

An unauthorized Ribbon is installed in the Printer.

  • Get the correct Ribbon from your dealer.

Job Data Error (PC Error Message No. 106)

The print data sent to the Printer is corrupt or has been interrupted.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Lam 1 Tag Err (PC Error Message No. 259)

A RFID read or write error occurred on Cartridge 1.

  • Retry, and if it fails again the material cannot be used.

Lam 2 Tag Err (PC Error Message No. 260)

A RFID read or write error occurred on Cartridge 2.

  • Retry, and if it fails again the material cannot be used.

Lam Async Error (PC Error Message No. 245)

The Printer timed out waiting for communication from the Laminator.

  • Check Lam power/connections and restart the Printer.

Lam Card Jam (PC Error Message No. 53, 212, 214, and 215)

A jam occurred somewhere between the Printer and the Laminator.

  • Open covers and clear the obstruction/jam.

Lam Check Card (PC Error Message No. 213)

A jam occurred inside the Laminator.

  • Open Lam cover and clear the obstruction.

Lam Com Error (PC Error Message No. 246)

There was a communication failure between the Printer and Laminator.

  • Check Lam power/connections and restart the Printer.

Lam Error (PC Error Message No. 237, 238)

A generic unknown error as occurred.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Lam Card Not Ejected (PC Error Message No. 216)

The card is not ejected from the Laminator.

  • The Lamination material is stuck to the card.

Lam Handler Startup Error (PC Error Message No. 66)

A problem was detected during Printer start-up.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Lam Handler Startup Error (PC Error Message No. 141)

After powering up the Printer, the Laminator was detected, but an error occurred which would prevent its use.

  • Check Laminator power and connections and restart the Printer.

Lam Internal Error (PC Error Message No. 48)

A generic unknown error as occurred in the Laminator.

  • Check Laminator power and connections and restart the Printer.

Lam No Film (PC Error Message No. 157)

There is no material loaded in the Laminator.

  • Load Laminator material.

Lam Timeout (PC Error Message No. 247)

The Printer timed out while processing information related to the Laminator.

  • Check Lam power/connections and restart the Printer.

Lam1 Wrong Film (PC Error Message No. 233)

Material in Cartridge 1 of the Laminator does not match the material type specified by the job.

  • Make sure Driver material matches what is actually in the Laminator.

Lam2 Wrong Film (PC Error Message No. 234)

Material in Cartridge 2 of the Laminator does not match the material type specified by the job.

  • Make sure Driver material matches what is actually in the Laminator.

Laminate 1 Bad (PC Error Message No. 259, 261)

The Lamination material in Cartridge 1 is not valid for this Laminator.

  • Install valid material.

Laminate 1 Jam (PC Error Message No. 229)

A Jam occurred with the Laminator material in Cartridge 1.

  • Open Lam cover and clear the obstruction

Laminate 1 Low (PC Error Message No. 239)

The material is getting low in Lamination Cartridge 1.

  • Make sure more is on hand for when it runs out.

Laminate 1 Out (PC Error Message No. 208)

The Laminate in Cartridge 1 has run out.

  • Replace it with a new roll of material.

Laminate 2 Bad (PC Error Message No. 260, 262)

The Lamination material in Cartridge 2 is not valid for this Laminator.

  • Install valid material.

Laminate 2 Jam (PC Error Message No. 230)

A Jam occurred with the Laminator material in Cartridge 2.

  • Open Lam cover and clear the obstruction.

Laminate 2 Low (PC Error Message No. 240)

The material is getting low in Lamination Cartridge 2.

  • Make sure more is on hand for when it runs out.

Laminate 2 Out (PC Error Message No. 209)

The Laminate in Cartridge 2 has run out.

  • Replace it with a new roll of material.

Lm1 Headlift Err (PC Error Message No. 217)

The Laminator failed to move or sense the lower (Lam module 1) head.

  • Check head connections and call for service/repair.

Lm2 Headlift Err (PC Error Message No. 218)

The Laminator failed to move or sense the upper (Lam Module 2) head.

  • Check head connections, call for service/repair.

Mag Encoder Paused (PC Error Message No. 143)

The Magnetic Encoder is in a pause state.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Mag Encoder Startup Error (PC Error Message No. 63 and 141)

A problem was detected during Printer start-up.

  • Reset the Printer and try again. If this problem persists, call for technical assistance.

Mag Verify Error (PC Error Message No. 30)

Print could not verify MAG write. OR The magnetic stripe was not encoded properly.

  • Check the Cards and click Cancel Print.

Multiple Feed (PC Error Message No. 70)

Multiple cards were fed into the Printer.

  • Remove all cards and try again.

No E-card Encoder (PC Error Message No. 202)

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

  • To cancel, click Cancel Print.

No Film (PC Error Message No. 28)

Film is not installed in the Printer. OR Film RFID tag is bad.

  • Install the Film and press Resume. To cancel the print, press the Cancel Print button or the Cancel button located on the Printer.

No Flip Module (PC Error Message No. 201)

Two-sided job sent to a one-sided Printer.

  • Verify the Printer has flipper capabilities through the LCD Menu.
  • If Flipper capabilities are present, ensure that the Print Both Sides option in the Driver is set correctly.
  • Press Resume on the Printer’s Front Cover to continue printing.
  • To cancel the print, press Cancel Print from the Driver’s display dialog.

No Flip Module (PC Error Message No. 45, 201)

The desired lamination requires a Flipper Module.

  • Change the Cartridge location of the Lamination material (if it is dual sided), or buy a Flipper Module.

No iCLASS Encoder (PC Error Message No. 177)

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

  • To cancel, click Cancel Print.

No Mag Module (PC Error Message No. 31)

MAG encoding job sent to Printer without a MAG Encoder.

  • You are trying to send encoding data, but the Printer is not configured with this Encoder type.
  • To cancel, click Cancel Print.

No MIFARE Encoder (PC Error Message No. 203)

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

  • To cancel, click Cancel Print.

No Prox Encoder (PC Error Message No. 32)

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

  • To cancel, click Cancel Print.

No Ribbon (PC Error Message No. 25)

No Ribbon is installed in the Printer. OR The Ribbon RFID tag is bad.

  • Install the correct Ribbon and press Resume located o the Printer’s LCD display.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

No Smart Encoder (PC Error Message No. 33)

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

  • To cancel, click Cancel Print.

Printing Error (PC Error Message No. 107)

An error was detected during printing.

  • Reset the Printer and try again.
  • If this problem persists, call for technical assistance.

Reboot Required (PC Error Message No. 9, 65, 67, 163)

Unspecified system error detected by the Printer Firmware.

  • Reset the Printer and try again.
  • If this problem persists, call for technical assistance.

Reinsert Ribbon (PC Error Message No. 141)

The Ribbon must be reinserted for proper functioning of the Printer.

  • Reinsert the Ribbon or press Resume.

Remove Card (PC Error Message No. 68)

A card is jammed in the Print Station or card flipping area of the Printer.

  • Clear the jam and press Cancel.

Remove Ribbon (PC Error Message No. 139)

The print Ribbon is not installed properly or has been damaged.

  • Verify the correct Ribbon is installed in the Ribbon Cartridge.
  • Remove it and replace it with the correct Ribbon.

Remove Lam Material (PC Error Message No. 210)

Single Sided Lam job specified but the material is loaded in both Modules.

  • Remove either Lamination Cartridge.

Remove Lam1 Mtl (PC Error Message No. 204)

Single sided lamination on the back side is specified but material is loaded in the Lam 1 Module.

  • Remove Cartridge 1.

Remove Lam2 Mtl (PC Error Message No. 205)

Single sided lamination on the front side is specified but material is loaded in the Lam 2 Module.

  • Remove Cartridge 2.

Ribbon Break/Jam (PC Error Message No. 99, 108, 109)

The Ribbon is not able to find the next panel correctly. Check for jams/breaks.

  • If jammed, clear the jam. If broken, repair by taping the Ribbon back on to the take-up core.
  • Press Resume to continue or Cancel to abort.

Ribbon Low (PC Error Message No. 92)

The print Ribbon will soon run out.

  • If printing a large number of cards, replace the Ribbon now or monitor the Printer until the Ribbon is gone and install a new Ribbon.

Ribbon Miscue (PC Error Message No. 97)

The Ribbon is not able to find the next panel correctly. Check for jams/breaks.

  • If jammed, clear the jam. If broken repair by taping the Ribbon back on to the take-up core.
  • Press Resume to continue or Cancel to abort.

Ribbon Out (PC Error Message No. 91, 100, 101)

The print Ribbon has run out.

  • Install a new Ribbon and press Resume to continue.

Ribbon Tension (PC Error Message No. 98)

The Ribbon tensions may be out of range.

  • Check and adjust the setting through the TOOLBOX under the Advanced Settings tab.
  • If this problem persists, call for technical assistance. Press Resume to continue or Cancel to abort.

Ribbon: Wrong Material (PC Error Message No. 93, 122, 172)

The print Ribbon is not installed properly or has been damaged.

  • Verify the correct Ribbon is installed in the Ribbon Cartridge.

System Fault (PC Error Message No. 164)

Unspecified system error is detected by the Printer Firmware.

  • Reset the Printer and try again.
  • If this problem persists, call for technical assistance.

Unable to Feed (PC Error Message No. 14, 81)

The Printer is unable to feed a card from the Card Cartridge.

  • Verify there are cards in the Card Cartridge.
  • Verify cards are not stuck together or jammed, and they are the correct thickness.

Utility Error (PC Error Message No. 129)

Command resulted in an error.

  • See the Communication Errors section.

Waiting for Data (PC Error Message No. 147)

The Printer has stopped receiving data from the PC.

  • Reset the Printer and try again.
  • If this problem persists, call for technical assistance.

Wrong Film (PC Error Message No. 162, 163)

The print film installed in the Printer does not match the film type selected in the Printer Driver. OR A Self-test job cannot be printed with the print media installed.

  • Replace film in Printer with type specified in the Driver.
  • A reboot is required.

Wrong Ribbon (PC Error Message No. 93)

The print Ribbon installed in the Printer does not match the Ribbon type selected in the Printer Driver. OR A Self-test job cannot be printed with the print media installed.

  • Replace Ribbon in Printer with type specified in the Driver.

Wrong Job DPI Menu (PC Error Message No. 590)

The Print job data does not match the printhead capability (for example, a 600 DPI print job is being sent to a 300 DPI printhead).

  • Verify the printhead resolution through the LCD.
  • Then verify the print.

Invalid Print Head (PC Error Message No. 591)

The printhead configuration setup on the main PCB does not match the installed printhead (for example, a 600 DPI printhead has been installed into a 300 DPI a 600 PDI printhead has been installed into a 300 DPI configured printer).

  • Install the correct resolution printhead into the printer.

General Error

A general Printer error has occurred.

  • Press Cancel on the printer or click Cancel Print.

Card Not Found

The Printer is unable to find the card.

  • Check Printer for a card or other obstruction, remove the card and cancel the print by pressing the Cancel Print button from the Driver’s display dialog or the Cancel button, located on the Printer.

Cover Open

The Printer cannot start printing because the Cover is open.

  • Close the Cover to continue printing.

Unable to Feed Card

The Printer is unable to feed a card from the Card Cartridge.

  • Ensure that cards are available and loaded correctly, press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

Card Jam

A Card has become jammed in the Printer.

  • Open the Printer's Front Cover and remove the Print Ribbon and Film Cartridges.
  • Clear any cards in the printer by using the Forward and/or Back Buttons located on the printer’s LCD display.
  • Re-insert the Ribbon and close the Printer’s Front Cover.
  • Press the Resume button located on the Printer's LCD display to continue printing.
  • To Cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

Card Jam (Encoder)

A Card has become jammed in the Printer's Encoding station.

  • Open the Printer’s Front Cover and remove the Print Ribbon.
  • Open the Printer's Flipping Module Cover.
  • Clear any cards in the Encoding Module by using the Forward and/or Back buttons located on the Printer's LCD display.
  • Re-insert the Print Ribbon and close the Printer’s Front Cover.
  • Press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog or the Cancel button located on the Printer's LCD display.

Card Jam (Flipper)

A Card has become jammed in the Printer's Flipper Table.

  • Open the Printer’s Front Cover and the Flipper Module Cover.
  • Clear any cards in the Flipper Table by using the Forward and/or Back buttons located on the Printer's LCD display.
  • Close the Printer’s Front Cover.
  • Press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog or the Cancel button on the Printer's LCD display.

Card Jam (Laminator)

A Card has become jammed in the Printer's Lamination Module.

  • Open the Printer's Module’s Front Cover and remove the Overlaminates.
  • Clear any cards in the Lamination Module by using the Forward Arrow and/or Back Arrow buttons located on the Printer’s LCD display. The Printer’s Front Cover must be open for use of the Forward and Back buttons.
  • Re-insert the Overlaminate(s) and close the Lam Module’s Front Cover.
  • Press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog or the Cancel button on the Printer's LCD display.

Card Eject Error

The Printer is unable to eject a card.

  • Check Printer for a card jam or other obstruction and press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog or the Cancel button located on the Printer's LCD display.

Flipper Jam

The Flipper Table has jammed while either aligning itself or flipping a card.

  • Open the Printer's Flipper Module Cover.
  • Clear any cards in the Flipper Module by using the Forward and/or Back buttons located on the Printer’s Front Cover.
  • Ensure that the Flipper Table can rotate freely.
  • Close the Printer's Flipper Module Cover.
  • Press the Resume button on the Printer’s Front Cover to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog.

No Flipper

The Printer does not have flipping capabilities.

  • Verify the Printer has flipper capabilities by way of the LCD Menu.
  • If Flipper capabilities are present, ensure that the Print Both Sides option in the driver is set correctly.
  • Press the Resume button on the Printer’s Front Cover to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver’s display dialog or press the Cancel button located on the Printer's LCD display.

Ribbon RFID Error

The ribbon tag information is corrupted or incorrect.

  • Check that the Ribbon is installed properly. Cancel is the only option.
  • Press the Cancel Print button from the Driver’s display dialog, or the Cancel button located on the Printer's LCD display.

Wrong Ribbon Installed

An incorrect ribbon has been installed, or a driver setting is incorrect.

  • Check that the ribbon is correct for the printer and job. Press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver’s display dialog, or the Cancel button located on the Printer's LCD display.

No Ribbon Installed

No Print Ribbon is installed in the Printer.

  • Install the correct Ribbon and press Resume on the LCD display.

Ribbon Out

The Print Ribbon installed in the printer is empty.

  • Install a new Ribbon and press Resume on the LCD display.

Ribbon Break/Jam

A Ribbon break/jam has been detected inside the Printer.

  • The printer has determined that the installed ribbon has either jammed or broken.
  • Open the Printer Cover and remove the Print Ribbon. If ribbon is jammed, remove jam and tighten ribbon.
  • Clear any cards in the printer by using the Forward and/or Back buttons located on the Printer's LCD display.
  • Tape the ends of the Ribbon together and wind any excess onto the Take-up Spool of the Print Ribbon.
  • Re-install the Print Ribbon, close the Printer Cover and press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

Ribbon Miscue

A Ribbon Miscue has been detected inside the Printer.

  • Open the Printer’s Cover and remove the Print Ribbon. Check the Ribbon and see if it is broken.
  • If the Print Ribbon is not broken, re-install the Print Ribbon, close the Printer’s Cover and press the Resume button on the Printer to continue printing.
  • If the Print Ribbon is broken, tape the ends of the Print Ribbon together and wind any excess onto the Take-up Spool. Re-install the Print Ribbon, close the Printer’s Cover and press the Resume button on the Printer to continue printing.
  • To cancel the print, press the Cancel Print button on the Driver’s display dialog or the Cancel button on the printer.

Ribbon Sensor Error

The Printer cannot find the next panel on the Print Ribbon.

  • Recalibrate the Ribbon Sensor using the Calibrate Ribbon tab within the Toolbox.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button on the Printer's LCD display.

Invalid Ribbon

An incorrect Print Ribbon has been installed in the Printer. (This is if you are using a SecureMark Ribbon).

  • A non-SecureMark Ribbon is installed in a SecureMark Printer.
  • Replace with the appropriate SecureMark Ribbon and press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.
  • Install a Certified Print Ribbon and press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

Ribbon Error

The Print Ribbon caused a general error.

  • Press the Resume button located on the Printer to continue.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

No Magnetic Encoder Installed

A print job with Magnetic encoding was sent with no Magnetic Encoder installed in the printer.

  • Ensure that no encoding data is being sent with the print job and reprint the card.

Mag Verify Error

The printer is unable to verify encoded data.

  • Check the Cards and click Cancel Print.

No Mag Strip Present

The Printer is unable to find a Magnetic stripe on the card.

  • Check the Cards and click Cancel Print.

No Smart Card Encoder

No Smart Card Encoder is installed in the printer.

  • To cancel, click Cancel Print.

No Prox Card Encoder

No Proximity Card Encoder is installed in the printer.

  • To cancel, click Cancel Print.

Headlift Error

The Headlift Sensor is not detecting movement from the Headlift Cam.

  • Reboot the Printer by cycling power. To cancel, press the Cancel Print button.

Invalid Password

The Password entered is not a valid password.

  • Press OK to enter another password.
  • To cancel, press the Cancel Print button.

Laminator (General Error)

The Laminator has reported a general fault.

  • Press the Resume button located on the Printer to continue.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

Laminator (Check Power)

The Laminator's power is OFF.

  • Ensure that the laminator's power cord is properly connected, cycle power and press the Resume button to continue.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

Laminator (Heater Off)

The Laminator's Heater is OFF.

  • Press the Resume button to continue.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

Laminator (Heater Timed Out)

The Laminator cannot reach the desired operating temperature.

  • Reboot the Printer by cycling power. Check the Laminator settings in the Printer Driver.
  • Click Default located on the Lamination tab of the driver to set the Laminator settings to the factory default.
  • Resend the print job.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

No Laminator Film Installed

No laminator Film is installed in the laminator unit.

  • Ensure that the appropriate Laminator Film is installed.
  • To cancel the print, press the Cancel Print button or the Cancel button located on the Printer.

Wrong Laminator Film Installed

An incorrect laminator film has been installed, or a driver setting is incorrect.

  • Ensure that the appropriate Laminator Film is installed and press the Resume button located on the Printer to continue printing.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

Laminator Film Out

The Film installed in the laminator is empty.

  • Install the Film and press Resume.

Laminator Film Break/Jam

A Film break/jam has been detected inside the Laminator.

  • The printer has determined that one or both overlaminate films have either jammed or broken.
  • Open the Laminator Cover and remove the Laminator Cartridge(s). If overlaminate is jammed, remove jam and tighten the material.
  • Clear any cards in the printer by using the Forward and/or Back buttons located on the Printer's LCD display.
  • Tape the ends of the overlaminate together and wind any excess onto the Take-up Spool of the Overlaminate.
  • Re-install the Laminator Cartridge(s), close the Laminator Cover and press the Resume button located on the Printer's LCD display to continue printing.
  • To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

Laminator Film Sensor Error

The Laminator cannot find the next panel on the Film.

  • Check that the Film is installed properly and press Resume.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

Remove Laminator Film

To continue, remove the laminator's film.

  • Open the Laminator's Front Cover. Remove the film and close the Laminator's Front Cover.

Laminator Film Out

The film installed in the printer is empty.

  • Install new Film and press the Resume button to continue printing.
  • To cancel the print, press the Cancel Print button or the Cancel button located on the Printer.

Laminator Film is not Installed

No film is installed in the Printer.

  • Install the Film and press Resume.
  • To cancel the print, press the Cancel Print button or the Cancel button located on the Printer.

Laminator Film Sensor Error

The Printer cannot find the next panel on the Print Film.

  • Check that the Print Film is installed properly and press Resume.
  • To cancel the print, press the Cancel Print button or the Cancel button located on the Printer.

Wrong Laminator Film Installed

An incorrect Print Film has been installed, or a driver setting is incorrect.

  • Ensure that the appropriate Print Film is installed and press the Resume button located on the Printer to continue printing.
  • To cancel, press the Cancel Print button or the Cancel button located on the Printer.

Invalid Laminator Film Installed

The Print Film installed does not match the SecureMark configuration of the printer.

  • A non-SecureMark Film is installed in a SecureMark Printer.
  • Replace with the appropriate SecureMark Film and press the Resume button on the Printer to continue printing.
  • To cancel, press the Cancel Print button or the Cancel button on the Printer.

Laminator Film Error

The Print Film caused a general error.

  • Ensure that the appropriate Print Film is installed and press the Resume button located on the Printer to continue printing. To cancel, press the Cancel Print button or the Cancel button.
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