CUSTOMER SERVICE

Our team is dedicated to providing you with the best customer service in the industry.
Whether you need to check the status of an order, learn more about how Price Match guarantee or troubleshoot your printer, we are here to help.

ID Card Printers Technical Support

When you are having issues with your printer, the first step is to visit our troubleshooting page. All you need to do is select your printer, and you will have access to step-by-step instructions on what how to fix the most common issues with your card printer.

To get started, visit our Troubleshooting page.

Need guidance? Call us 1-800-897-7024 whenever you need it.

Payment Options

Credit cards

For your convenience, we accept all major credit cards: Visa, MasterCard, Amex, Discover and all corporate purchase cards.

Checks

Please mail your check to:
IDSecurityOnline
Attn: Orders
37 West 26th St 10th Floor
New York, NY 10010

Shipping Information

We keep a large inventory of all items in our warehouse in Manhattan, NY, which allows us to process and ship your order very quickly. Most orders ship the same day!
A tracking number will be emailed to you as soon as your order ships. You can also log in to your account to check the status of your order.
Shipping times, methods and costs will vary based on your location.

FREE shipping

ID Security Online offers FREE shipping on all orders in the United States.

Processing times

Orders placed before 2 p.m. Eastern Standard Time (EST) will be processed the same day. Orders placed on holidays or weekends will begin processing the next business day.
If you place an order after 2 p.m. Eastern Standard Time (EST), it will be processed on the next business day. For rush requests, call us at 1-800-897-7024.
Business days exclude Saturdays, Sundays, and Federal holidays.

Other shipping options

Expedited shipping options such as 2-day delivery or overnight shipping are also available on most items. Simply choose your preferred option when checking out – shipping costs will vary based on your selection.
Keep in mind that for next-day deliveries, your order must be received before 2 p.m. EST to ship the same day.
We also offer international shipping. Contact us for more details.

Return Policy

UNOPENED/UNUSED ITEMS

If you wish to return an unopened or unused item, you may do so within 30 days of receipt. Please comply with the following to help us process your return:
  • Item must be unopened, unused and sealed.
  • Please ship your item in its original packaging
  • A 20% restocking fee will be deducted from your credit. Printer ribbons may be exchanged with no restocking fee, provided that you receive pre-authorization. Please contact your sales representative for more information.
  • Software cannot be returned for any reason.

OPENED ITEMS

We are unable to accept any return of items that have already been opened unless you have received pre-authorization from us. Please contact your sales representative for more information.

INCORRECT/MISSING ITEMS

If there is an error on our part related to your order, we will issue a credit for the total amount of your order, including shipping charges.

Any items that you return to us must be in the original manufacturer's packaging. We suggest you keep the packaging (manuals, boxes, cables) for at least 30 days after your purchase.

RETURN PROCEDURE

  1. Contact your sales representative to get your RMA number within 30 days of receipt.
  2. Prepare your shipment carefully: use original packaging and make sure that unopened/unused items are still factory sealed.
  3. Ship all items to ID Security Online:
    ID Security Online
    Attention: RMA #_____________
    37 West 26th Street - 10th Floor
    New York, NY 10010
  4. All items must be shipped back freight prepaid.
  5. Shipment must arrive within 20 business days of issuance of RMA.
  6. ID Security Online will issue a credit to the original account or credit card after inspection of the returned item. No credit will be issued or shipping on the original order.

If you have questions, feel free to call one of our ID experts at 1-800-897-7024 or email [email protected].

Price Match Guarantee

Our policy is simple: we guarantee the lowest price on the items what we sell. Whether you need a new ID card printer or supplies for your ID system, we will offer you unbeatable deals on hundreds of items.

If you get a lower price from another legit website or retailer, let us know and we will beat it. Simply send us the quote via fax or email, or provide a URL within 7 days of purchase date. We will verify pricing and contact you to make sure that you get the best deal on the items that you need.

If you have questions, call your sales representative at 1-800-897-7024 to get a quote on the ID card solution that you need.

At ID Security Online, we strive to offer the best shopping experience for all our customers. Read what our customers say about us and find out why ID Security Online is a reference in superior customer service. Our team works hard every day to offer you tremendous support and make sure that you build a successful ID card program. Your satisfaction is our success!

Privacy Policy

Thank you for visiting IDSecurityOnline. Our privacy policy tells you how we use personal information collected on this site. Please read this privacy policy before using the site or submitting any personal information. By using IDSecurityOnline, you are agreeing to the practices described in our privacy policy. This policy is subject to change, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

This Privacy Policy tells you:

  • What information we collect
  • How we use that information
  • How we may share that information
  • How we protect your information
  • Your choices regarding your personal information

Collection of Information

When you place an order with us, we collect personally identifiable information to process your order to you in an efficient and timely manner. 

The information we collect from you may be:

  • Your name
  • Your mailing address
  • Your e-mail address
  • Your phone number
  • Your credit card number and other payment information

Information You Give Us

We receive and may store any information you enter on our websites. For example, we collect information from you when you place an order, create an account, call us with a question, or use any of our services.

We use the information we collect to:

  • Manage your account
  • Process your order and requests for product information
  • Process return information
  • Let you know about sales and upcoming offers
  • Assist you with tracking and give you the status of your order
  • Use aggregate information to conduct site analyses and usage

From time to time we may extend to you via email special offers from our company and our vendors.  This may include newsletters and other email items.  If you do not wish to receive these emails you can opt-out of the emails at any time. 

Cookie/Tracking Technology

Like other websites, we also collect information through cookies. Cookies are used to save relevant information about you on your computer.  The information we collect from cookies may include your IP address, browser and device information, referring URLs, and your interactions with our site. By doing this we are creating a more personalized experience for you.  We also use this information to aggregate data so that we can better see how our site is being used, where our visitors come from, and etc. 

Commitment to Data Security

At IDSecurityOnline we are committed to your security.  We take very seriously the issue of securing your data on our servers.  We use industry standard browser encryption and employ best practices for storing your data on our side.  Your connection to us is secured via a SSL certificate while you are placing an order.

Privacy Policy Questions

If you have any questions regarding our privacy policy, please call us at 1-800-897-7024.

Support / Warranty

At IDSecurityOnline our commitment to you doesn't end at the sale.  We have a knowledgeable support team that is available to assist you.  Our security professionals and customer service team provide the best customer support in the industry, and are available to answer your questions.

Manufacturer Warranty

Most ID printers come with a standard two year warranty from the manufacturer, please see the manufacturers page for more details.  Some manufacturers also offer a loaner program while your printer is being repaired.  All parts and labor are covered through the warranty programs during the initial warranty period. 

Extended Warranty

IDSecurityOnline offers several extended warranty options for your convenience.  With an extended warranty, you can be sure that if your printer needs any repair it will be taken care of.  You made a big investment, now make sure that investment is protected for the years to come.  Extended warranty plans must be purchased before your manufacturer warranty expires.  IDSecurityOnline has available one, two, and three year extended warranties.  All parts, service, and labor are included on our extended warranty program.  Please contact one of our knowledgeable representatives today to discuss extended warranties. 

Manufacturer Driver Downloads

Manufacturers regularly release software updates as well as driver updates.  If you need to update your driver, or download a driver for a new PC please see the manufactures page below.  Most all manufacturers also have available manuals and other information to ensure you get the most from your printer.

If you're looking for a driver, manual, or other resources - you can usually find these on the manufacturers page under support or help.  Here are links to the most popular manufacturers support page.


IDSecurityOnline offers toll free support and live chat support for all of your support needs. 
Contact one of our knowledgeable representatives today with your questions at 800-897-7024.

Become a Vendor

ID Security Online takes pride in the symbiotic relationship it has with its vendors. By providing and receiving a constant flow of business, both ID Security Online and its vendors are able to provide high quality solutions while being profitable.
If you are a vendor who is interested in having products featured on idsecurityonline.com, please fill out this application

For more information on our "Vendor Partnership Programs," please e-mail our representatives or call at (800) 897-7024